Inside Service Technician (Cold Side)
Parts Town · DuPage County, IL · 1 mo ago
HybridInformation Technology$26/hrInternship
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. No Job ID etc. Remove boilerplate. Must preserve all substantive info.
We need to parse the description.
Key sections:
- About the role: description of role, maybe "As an Inside Service Technician (also known as a Tech Wizard)..." and "The Job at a Glance". Also "About Your Future Team". Could combine.
- Responsibilities: list of duties: Provide exceptional customer service..., Provide technical support..., Utilize equipment manuals..., Maintain all customer call information..., Work closely with manufacturers...
- Requirements/Qualifications: "To Land This Opportunity" bullet list: experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling); all-star communicator proficient in English; quality high speed internet; confident using computer and navigating MS Word & Outlook; passionate about troubleshooting; ability to multitask; available to work 8 hour shift M-F between 7:00 AM - 7:00 PM CST / 8:00 AM - 8:00 PM EST with flexibility.
- Skills: maybe communication, troubleshooting, computer proficiency, multitasking, etc. Could be part of requirements.
- Benefits: "Perks" list: Parts Town Pride – virtual tour and culture; Quarterly profit-sharing bonus; Remote work schedule; Team member appreciation events and recognition programs; Volunteer opportunities; Monthly IT stipend; Casual dress code; On-demand pay options; All traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away. Also later: "Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities."
- Pay: "The hourly range for this role is ($26.00 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role."
- Schedule: "You are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed."
We must not create sections with filler like "commensurate with experience". We have actual content for Pay and Schedule.
We must not duplicate content.
We need to output only HTML fragment, no /. Use
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. No Job ID etc. Remove boilerplate. Must preserve all substantive info.
We need to parse the description.
Key sections:
- About the role: description of role, maybe "As an Inside Service Technician (also known as a Tech Wizard)..." and "The Job at a Glance". Also "About Your Future Team". Could combine.
- Responsibilities: list of duties: Provide exceptional customer service..., Provide technical support..., Utilize equipment manuals..., Maintain all customer call information..., Work closely with manufacturers...
- Requirements/Qualifications: "To Land This Opportunity" bullet list: experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling); all-star communicator proficient in English; quality high speed internet; confident using computer and navigating MS Word & Outlook; passionate about troubleshooting; ability to multitask; available to work 8 hour shift M-F between 7:00 AM - 7:00 PM CST / 8:00 AM - 8:00 PM EST with flexibility.
- Skills: maybe communication, troubleshooting, computer proficiency, multitasking, etc. Could be part of requirements.
- Benefits: "Perks" list: Parts Town Pride – virtual tour and culture; Quarterly profit-sharing bonus; Remote work schedule; Team member appreciation events and recognition programs; Volunteer opportunities; Monthly IT stipend; Casual dress code; On-demand pay options; All traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away. Also later: "Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities."
- Pay: "The hourly range for this role is ($26.00 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role."
- Schedule: "You are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed."
We must not create sections with filler like "commensurate with experience". We have actual content for Pay and Schedule.
We must not duplicate content.
We need to output only HTML fragment, no /. Use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to decide which sections to include: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. Possibly Skills could be merged into Requirements.
We must not include sections with no real content.
Let's craft:
About the role
As an Inside Service Technician (also known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty cold side foodservice equipment. After completing the onboarding process, you will also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications.
The Technical Service group is a team of experienced, passionate, and dedicated professionals with over 500 years of combined experience, constantly learning and growing. They collaborate closely, enjoy hands‑on work, and frequently experiment with foodservice equipment.
But we might split About the role and About Your Future Team. Could combine.
Better: About the role includes description of role and team.
Responsibilities: list.
Requirements: list.
Benefits: list.
Pay: paragraph.
Schedule: paragraph.
Let's extract responsibilities list:
- Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
- Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
- Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
- Maintain all customer call information into a company database to better assist future inquiries
- Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates
Requirements list (from "To Land This Opportunity"):
- Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
- All‑star communicator proficient in English (both written and verbal)
- Quality, high‑speed internet connection at home
- Confident using a computer and navigating programs such as MS Word & Outlook
- Passionate about troubleshooting and finding innovative solutions to difficult problems
- Ability to multitask and thrive in a fast‑paced, team‑oriented atmosphere
- Available to work an 8‑hour shift M‑F between 7:00 AM‑7:00 PM (CST) / 8:00 AM‑8:00 PM (EST) with flexibility as needed
But schedule is also a separate section; we could keep schedule separate and not duplicate in requirements. However the requirement includes availability; but we can keep it in schedule section and maybe note that availability is a requirement. To avoid duplication, we could put schedule in its own section and not repeat in requirements. But the requirement list includes that; we could keep it there and not have separate schedule. However instructions: include a section ONLY when posting has real specific content for it. The posting does have schedule specifics, so we can have a Schedule section. It's okay to have some overlap? Ideally avoid duplication but not strictly prohibited. Better to keep schedule separate and maybe remove from requirements list to avoid duplication. But the requirement list also includes other items; we could keep schedule in requirements but also have schedule section? Might be duplication. Let's decide: We'll keep schedule as its own section, and in requirements we will omit the availability bullet (since it's covered). That way we avoid duplication.
Thus requirements list:
- Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
- All‑star communicator proficient in English (both written and verbal)
- Quality, high‑speed internet connection at home
- Confident using a computer and navigating programs such as MS Word & Outlook
- Passionate about troubleshooting and finding innovative solutions to difficult problems
- Ability to multitask and thrive in a fast‑paced, team‑oriented atmosphere
Benefits list: combine both perks and comprehensive benefits.
List items:
- Parts Town Pride – virtual tour and culture
- Quarterly profit‑sharing bonus
- Remote work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On‑demand pay options (access your pay as you earn it)
- Traditional benefits: health insurance, 401(k) with match, employee assistance programs, paid time off
- Comprehensive benefits package: health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, professional development opportunities
We might combine overlapping items: health insurance, 401k match, employee assistance programs, paid time off appear twice. We can deduplicate.
Let's create a unified benefits list:
- Parts Town Pride – virtual tour and culture
- Quarterly profit‑sharing bonus
- Remote work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On‑demand pay options (access your pay as you earn it)
- Health, dental and vision insurance
- 401(k) with company match
- Employee assistance programs
- Paid time off (vacation, sick, holidays)
- Paid parental leave
- Professional development opportunities
That covers.
Pay section: paragraph: "The hourly range for this role is $26.00 per hour, based on qualifications, experience, and geographical location. Parts Town operates on a pay‑for‑performance model; in addition to base pay, eligible roles may receive a profit‑sharing program and an annual bonus."
Schedule section: paragraph: "Expected schedule is an 8‑hour shift, Monday‑Friday, between 7:00 AM‑7:00 PM CST (or 8:00 AM‑8:00 PM EST), with flexibility as needed."
About the role: we can include role description and team description.
Let's craft final HTML.
We must not include any markdown fences. Just raw HTML.
Let's produce:
About the role
As an Inside Service Technician (also known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non‑warranty cold side foodservice equipment. After completing onboarding, you can earn all Commercial Food Service Equipment Service Association (CFESA) certifications.
The Technical Service team consists of experienced, passionate professionals with over 500 years of combined experience. They collaborate closely, enjoy hands‑on work, frequently experiment with foodservice equipment, and value a positive, growth‑focused culture.
Responsibilities
- Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
- Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
- Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
- Maintain all customer call information in the company database to better assist future inquiries
- Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates
Requirements
- Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
- All‑star communicator proficient in English (both written and verbal)
- Quality, high‑speed internet connection at home
- Confident using a computer and navigating programs such as MS Word & Outlook
- Passionate about troubleshooting and finding innovative solutions to difficult problems
- Ability to multitask and thrive in a fast‑paced, team‑oriented atmosphere
Benefits
- Parts Town Pride – virtual tour and culture
- Quarterly profit‑sharing bonus
- Remote work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On‑demand pay options (access your pay as you earn it)
- Health, dental and vision insurance
- 401(k) with company match
- Employee assistance programs
- Paid time off (vacation, sick, holidays)
- Paid parental leave
- Professional development opportunities
Pay
The hourly range for this role is $26.00 per hour, based on qualifications, experience, and geographical location. Parts Town operates on a pay‑for‑performance model; in addition to base pay, eligible roles may receive a profit‑sharing program and an annual bonus.
Schedule
Expected schedule is an 8‑hour shift, Monday‑Friday, between 7:00 AM‑7
- for any list of duties/requirements/benefits. Use
for prose. We need to decide which sections to include: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. Possibly Skills could be merged into Requirements. We must not include sections with no real content. Let's craft:
About the role
As an Inside Service Technician (also known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty cold side foodservice equipment. After completing the onboarding process, you will also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications.
The Technical Service group is a team of experienced, passionate, and dedicated professionals with over 500 years of combined experience, constantly learning and growing. They collaborate closely, enjoy hands‑on work, and frequently experiment with foodservice equipment.
But we might split About the role and About Your Future Team. Could combine. Better: About the role includes description of role and team. Responsibilities: list. Requirements: list. Benefits: list. Pay: paragraph. Schedule: paragraph. Let's extract responsibilities list: - Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner - Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day) - Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues - Maintain all customer call information into a company database to better assist future inquiries - Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates Requirements list (from "To Land This Opportunity"): - Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling) - All‑star communicator proficient in English (both written and verbal) - Quality, high‑speed internet connection at home - Confident using a computer and navigating programs such as MS Word & Outlook - Passionate about troubleshooting and finding innovative solutions to difficult problems - Ability to multitask and thrive in a fast‑paced, team‑oriented atmosphere - Available to work an 8‑hour shift M‑F between 7:00 AM‑7:00 PM (CST) / 8:00 AM‑8:00 PM (EST) with flexibility as needed But schedule is also a separate section; we could keep schedule separate and not duplicate in requirements. However the requirement includes availability; but we can keep it in schedule section and maybe note that availability is a requirement. To avoid duplication, we could put schedule in its own section and not repeat in requirements. But the requirement list includes that; we could keep it there and not have separate schedule. However instructions: include a section ONLY when posting has real specific content for it. The posting does have schedule specifics, so we can have a Schedule section. It's okay to have some overlap? Ideally avoid duplication but not strictly prohibited. Better to keep schedule separate and maybe remove from requirements list to avoid duplication. But the requirement list also includes other items; we could keep schedule in requirements but also have schedule section? Might be duplication. Let's decide: We'll keep schedule as its own section, and in requirements we will omit the availability bullet (since it's covered). That way we avoid duplication. Thus requirements list: - Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling) - All‑star communicator proficient in English (both written and verbal) - Quality, high‑speed internet connection at home - Confident using a computer and navigating programs such as MS Word & Outlook - Passionate about troubleshooting and finding innovative solutions to difficult problems - Ability to multitask and thrive in a fast‑paced, team‑oriented atmosphere Benefits list: combine both perks and comprehensive benefits. List items: - Parts Town Pride – virtual tour and culture - Quarterly profit‑sharing bonus - Remote work schedule - Team member appreciation events and recognition programs - Volunteer opportunities - Monthly IT stipend - Casual dress code - On‑demand pay options (access your pay as you earn it) - Traditional benefits: health insurance, 401(k) with match, employee assistance programs, paid time off - Comprehensive benefits package: health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, professional development opportunities We might combine overlapping items: health insurance, 401k match, employee assistance programs, paid time off appear twice. We can deduplicate. Let's create a unified benefits list: - Parts Town Pride – virtual tour and culture - Quarterly profit‑sharing bonus - Remote work schedule - Team member appreciation events and recognition programs - Volunteer opportunities - Monthly IT stipend - Casual dress code - On‑demand pay options (access your pay as you earn it) - Health, dental and vision insurance - 401(k) with company match - Employee assistance programs - Paid time off (vacation, sick, holidays) - Paid parental leave - Professional development opportunities That covers. Pay section: paragraph: "The hourly range for this role is $26.00 per hour, based on qualifications, experience, and geographical location. Parts Town operates on a pay‑for‑performance model; in addition to base pay, eligible roles may receive a profit‑sharing program and an annual bonus." Schedule section: paragraph: "Expected schedule is an 8‑hour shift, Monday‑Friday, between 7:00 AM‑7:00 PM CST (or 8:00 AM‑8:00 PM EST), with flexibility as needed." About the role: we can include role description and team description. Let's craft final HTML. We must not include any markdown fences. Just raw HTML. Let's produce:About the role
As an Inside Service Technician (also known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non‑warranty cold side foodservice equipment. After completing onboarding, you can earn all Commercial Food Service Equipment Service Association (CFESA) certifications.
The Technical Service team consists of experienced, passionate professionals with over 500 years of combined experience. They collaborate closely, enjoy hands‑on work, frequently experiment with foodservice equipment, and value a positive, growth‑focused culture.
Responsibilities
- Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
- Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
- Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
- Maintain all customer call information in the company database to better assist future inquiries
- Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates
Requirements
- Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
- All‑star communicator proficient in English (both written and verbal)
- Quality, high‑speed internet connection at home
- Confident using a computer and navigating programs such as MS Word & Outlook
- Passionate about troubleshooting and finding innovative solutions to difficult problems
- Ability to multitask and thrive in a fast‑paced, team‑oriented atmosphere
Benefits
- Parts Town Pride – virtual tour and culture
- Quarterly profit‑sharing bonus
- Remote work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On‑demand pay options (access your pay as you earn it)
- Health, dental and vision insurance
- 401(k) with company match
- Employee assistance programs
- Paid time off (vacation, sick, holidays)
- Paid parental leave
- Professional development opportunities
Pay
The hourly range for this role is $26.00 per hour, based on qualifications, experience, and geographical location. Parts Town operates on a pay‑for‑performance model; in addition to base pay, eligible roles may receive a profit‑sharing program and an annual bonus.
Schedule
Expected schedule is an 8‑hour shift, Monday‑Friday, between 7:00 AM‑7