Inside Senior Property Adjuster - Denver, CO

About the role

The Opportunity at USAA is to manage and settle complex property insurance claims for members. This role is remote eligible in the continental U.S., but requires on-site visits for Denver, CO, Metro area employees.

Responsibilities

• Proactively manage assigned claims caseload with moderate complexity damages.
• Partner with vendors and internal business partners to facilitate claims resolution.
• Investigate claim damages by researching from various sources.
• Determine coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.
• Determine and negotiate claims settlement.
• Maintain accurate, thorough, and current claim file documentation.
• Utilize estimating technology platforms and virtual inspection tools.
• Support workload surges and catastrophe response operations.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

Requirements

• High School Diploma or General Equivalency Diploma.
• 2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.
• Developing knowledge of residential construction.
• Working knowledge of estimating losses using Xactimate or similar tools and platforms.
• Demonstrated negotiation, investigation, communication, and conflict resolution skills.
• Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
• May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

Qualifications

• Currently reside in the Denver, CO, Metro area.
• Experience handling water loss claims including water mitigation, water loss estimating and reconciliation.
• Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies (Hosta, Hover, Xactimate, ClaimsX).
• Experience handling large loss complex claims (i.e., water, vandalism, malicious mischief, foreclosures, earth movement, appraisal, collapse, etc.).
• Experience with full file ownership handling claims from start to finish (FNOL, estimating, reviewing policy, making coverage decisions, settlement).
• Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing).
• Proficiency in Xactimate (Level 1 and/or Level 2 certification).
• Experience in a call center environment.
• Currently hold an active Adjuster License.
• Bachelor’s degree.
• US military experience through military service or a military spouse/domestic partner.

Skills

• Ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.
• Ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
• Ability to climb ladders and traverse roofs.

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k).
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.

Pay

The salary range for this position is: $63,590 - $121,530.

Schedule

This is an hourly, non-exempt position with paid overtime available.