Inside Sales Technician I

About the role

This position is in-office (not hybrid or remote) and reports to the Inside Sales Manager. The Inside Sales Technician I supports the sales team in driving revenue growth by handling customer inquiries, assisting with technical product information, and facilitating the sales process. This role requires collaboration with multiple departments to ensure customer satisfaction and timely delivery of solutions.

Responsibilities

• Respond to customer inquiries, provide technical product information, and ensure customers' needs are met.
• Interpret customer drawings and specifications.
• Recommend products based on application requirements.
• Collaborate with internal teams such as engineering, logistics, and production to fulfill customer orders accurately and efficiently.
• Prepare quotes, proposals, and product recommendations for customers.
• Maintain accurate records in CRM and ERP systems for customer information and order tracking.
• Proactively follow up on quotes, orders, and customer interactions to ensure satisfaction.
• Actively cross-sell and promote products.
• Adhere to Quality Policy and comply with all requirements of the Quality System Manual, Operating and Technical Procedures, and Work Instructions as applicable.
• Perform various other duties as assigned by the Sales Manager.

Requirements

• 1-3 years of inside sales, customer service, technical support, manufacturing, or industrial business experience.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and provide timely follow-up in a fast-paced environment.
• Technical aptitude with the ability to quickly learn and understand product specifications and applications.
• Experience with CRM (Salesforce) and ERP systems (SAP) is preferred.

About the company

Johnson Screens is the leading global provider of innovative screening and separation solutions. We support a wide range of industries, meaning almost every product around us has touched one of our screens during its manufacturing process. Since our inception over a century ago, our products have helped protect lives by reducing harmful waste, providing clean water, and making the best use of our precious natural resources.

Our daily work is guided by six values, which we call our True North:

• Open-Mindedness
• Competence
• Confidence
• Collaboration
• Integrity
• Results

Benefits

Shared Cost Benefits

• Medical and Prescription Drug Insurance
• Dental Insurance
• 401(k) Plan - 5% Employer Match
• Health Spending Account (HSA)

Employee Paid Benefits

• Vision Insurance
• Flexible Spending Account (FSA)
• Supplemental Life and AD&D
• Critical Illness
• Hospital Indemnity
• Legal Insurance

Employer Paid Benefits

• 80 Hours of Paid Holidays per Year
• Vacation Time Off
• Sick Time
• Short-Term Disability
• Long-Term Disability
• Basic Life and AD&D
• Accident Insurance
• Business Travel Accident Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Student Scholarships

Pay

Base salary range of $75,000–$80,000.

Schedule

Onsite, 8:00 AM–5:00 PM in Bakersfield, CA.