IT Technician I

About the role

The IT Technician I is responsible for maintaining the integrity of all computer workstations and associated software property-wide. The IT Technician I will also be the main point of contact for Members who are experiencing computer issues and will coordinate any IT-related infrastructure and development challenges with the Director of IT Operations.

Responsibilities

• Assist Members with installation, configuration, and ongoing usability of workstations
• Install, configure, and verify functionality of approved hardware and software using standard operating procedures
• Assist Members with computer problems and answer their questions
• User provision using an array of systems such as Active Directory, Microsoft Exchange, etc.
• Perform initial troubleshooting in person or remotely if needed
• Coordinate the needs of in-house IT users and remote Members, vendors, and contractors
• Replace IT equipment such as monitors, desktops, laptops, etc. when needed
• Reimage desktops and laptops when they need to be refreshed
• Assess infrastructure on a regular basis to ensure it continues to meet necessary demands
• Protect customer data from infiltration through encryption, secure data storage, and other necessary measures
• Create SOPs for undocumented processes that can be used for training purposes
• Open and close tickets for incidents, changes, work orders, etc.

Requirements

• Must be at least 21 years of age
• Bachelor’s Degree in Computer Science or related field, and/or equivalent combination of education and experience
• Two or more years of experience in computer networks and system maintenance for a large-scale luxury resort/casino
• Certifications (e.g., CompTIA A+, Network+, Security+) preferred
• Excellent IT, communication, and leadership skills
• Strong diagnostic and problem-solving skills
• In-depth knowledge of IT security and data privacy principles
• Ability to communicate technical concepts effectively to a varied audience
• Outstanding organizational and time-management skills
• Proven experience as an IT technician or comparable position
• Basic understanding of Microsoft 365
• Ability to work with non-IT team members to resolve technology issues
• Ability to work a flexible schedule, including nights and weekends
• Ability to work in a fast-paced, busy, and somewhat stressful environment

Physical Demands

• Regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls
• Frequently required to reach with hands and arms and talk or hear
• Requires close vision and peripheral vision
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
• Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces

Work Environment

• The noise level in the work environment is usually moderate
• May be exposed to an environment containing unrestricted secondhand tobacco smoke

Pay

$0.00 per hour - $26.00 per hour