Inside Sales Support Clerk

Midwest Veterinary Supply is hiring an Inside Sales Support Clerk for our Birmingham, AL call center. This is a 100% onsite position.

Schedule

Monday–Friday, 7:30 AM–4:30 PM

Responsibilities

• Customer Service & Front-Desk Coverage
  • Answer incoming calls and route appropriately
  • Assist customers with inquiries and order placement
  • Enter orders accurately and timely; provide promotional information
  • Cover Receptionist duties during breaks, lunch, or absences
  • Support blitz accounts; assist with faxing, literature distribution, and copying
• Sales & Inside Sales Representative (ISR) Administrative Support
  • Coordinate promotions and view/release internet orders for ISRs when out
  • Handle returns, credits, rebills, mis-ships, and manufacturer (e.g., Purina) returns
  • Obtain manager approvals; create RAs and call tags; communicate with customers and manufacturers
  • Assist Team Lead and Call Center Manager with sales reports, goal tracking, spiff tracking, and meeting coordination
• Order Management, Status Monitoring & Logistics Coordination
  • Monitor company-wide order “A” status throughout the day and notify ISRs
  • Track ISR orders via carrier websites
  • Coordinate with shipping and operations to resolve order issues
  • Review orders, check expiration dates, and gather product information from the warehouse
• Perform other duties as assigned

Requirements

• High School Diploma or equivalent (GED) required for full-time employees
• Ability to read, write, and speak English
• Ability to read and interpret documents such as safety rules, operating instructions, and procedural manuals
• Basic computer skills; ability to operate a Windows-based computer and perform data entry
• Ability to differentiate details related to product codes and descriptions (e.g., verifying a string of numbers)
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percentages
• Ability to work well with others and independently

Mental & Physical Demands

• Attention to detail to assure accuracy for presentation of material
• Regular interaction with people
• Daily deadlines may result in a fast pace of work and stress
• Continuous use of hands for writing and use of computer keyboard, working with a relevant volume of data to include alpha and numeric detail
• Continuous use of a computer monitor requiring close vision
• Ability to use a telephone – listening and speaking
• Ability to work at a desk throughout the day
• Ability to occasionally sort boxes of printed material weighing up to 35 pounds

Equipment Used

• Computer keyboard and terminal
• Telephone
• Fax and copier

Benefits

• Medical, Dental, and Vision insurance
• Life and Accidental Death & Dismemberment (AD&D) insurance
• Short- and Long-Term Disability insurance
• 401k plan
• Paid holidays
• Paid Time Off (PTO)
• Weekly relaxed dress days
• Monthly breakfasts and birthday celebrations
• Regular events like holiday contests, cookouts, and employee appreciation celebrations

About Us

Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations within our trade area. We take great pride in getting our orders out the same day as called in and having the product in the customer's hand the next day. MVS carries products and equipment from most major manufacturers. As we continue to grow, our goal will be, as it always has been, to provide the veterinary profession the very best in service along with quality merchandise at fair and competitive prices.