Inside Sales Support Associate

About the role

The Inside Sales Support Associate plays a crucial part in our growing office in Newport Beach, CA. Reporting to the Inside Sales Manager, this role is integral to our customer-centric approach, working Monday through Friday.

Responsibilities

• Receive and respond to phone, e-mail, and web-based inquiries regarding technical data/support, price, delivery, or application information from customers and representatives.
• Develop clear and effective quotations for current and prospective customers, representatives, and/or Regional Sales or Industry Sales.
• Complete proactive open quote follow-up or new product information phone calls.
• Establish, develop, and maintain relationships with current customers, prospective customers, Outside Sales and/or representatives to generate new business for the organization’s products and services.
• Support new business development activities by follow-up phone calls on sales leads, as required.
• Solves customer complaints by investigating problems, developing solutions, and making recommendations to management.
• Back-up Inside Sales team with phone calls and email support as needed. Must address customers' issues and ensure effective and responsive problem resolution.

Requirements

• Two year degree, preferably in a technical field. One to two years of customer service or sales experience.
• Preferred: CRM System experience. Technical experience or education preferred.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency with Microsoft Office.

Skills

• Customer service skills.
• Technical aptitude.
• Proactive problem-solving skills.
• Effective communication skills.

Benefits

• Competitive compensation package.
• Health insurance options.
• 401(k) retirement plan.
• Flexible work schedule.

Pay

$28.50—$28.50 USD

Schedule

Monday through Friday

Benefits

• Health insurance options.
• 401(k) retirement plan.
• Flexible work schedule.

Vega Americas

Vega Americas manufactures, distributes, and services process instrumentation to measure level, density, weight, and pressure. Our products have been making industrial processes safer and more efficient for over 60 years. As an employee, you’ll find Vega Americas commits itself to the highest quality standards and respect for the individual needs of employees, customers, vendors, and shareholders. Don’t take it from us alone, Vega has been awarded a Cincinnati Enquirer’s Top Workplace Award for 9 years running!

Our Mission

We develop solutions that inspire. Through our sense of simplicity and our focus on people, we are looking to the future with curiosity. Together, we give values a home.

Our Values

• Curiosity
• Humanity
• Simplicity
• Connectivity

EEO Statement

Vega Americas, Inc. is an Equal Opportunity employer. It is our policy that we will not discriminate against any person based on race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, or veteran status. We are proud to be an Equal Opportunity Employer. EOE AA Minority/Female/Vet/Disability