Inside Sales Specialist (Expeditor) - Parts

About the role

MSHS Pacific Power Group is seeking a motivated, customer focused Inside Sales Specialist (Expeditor), Parts to support our growing marine and power generation business. This role is remote and located in Kent / Seattle Washington.

Responsibilities

• Conduct follow-up on customer estimates and quotations to encourage order completion and maintain customer engagement.
• Provide invoicing support by reviewing, preparing, and resolving invoice-related questions or discrepancies.
• Prepare parts estimates to customers.
• Process customer payments and credit card transactions accurately and securely.
• Aid customers with payment inquiries and coordinate with accounting as needed.
• Process Return Material Authorizations (RMAs) and coordinate product returns with customers and internal departments.
• Prepare and process customer credits in accordance with company policies.
• Expedite customer orders by monitoring order status and working with vendors, warehouse personnel, and shipping teams to ensure on-time delivery.
• Communicate order status, shipment updates, and any delays to customers proactively.
• Maintain accurate customer, order, and sales records within the ERP/CRM system.
• Respond to customer inquiries via phone and email in a professional and timely manner.
• Collaborate with the OTC Parts Team in Fort Lauderdale to ensure efficient order processing and high customer satisfaction.
• Identify and resolve customer issues while maintaining strong customer relationships.
• Support additional inside sales and administrative functions as assigned.
• Run daily invoice reports and adding inbound and outbound freight charges to customer orders before invoicing occurs
• Responsible for invoicing accuracy.

Qualifications

• Excellent customer service, communication, and relationship-building skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, problem-solving, and critical thinking skills.
• Professionalism, integrity, and sound judgment.
• Ability to work independently while collaborating effectively across departments.
• Proficiency with Microsoft Office Suite and CRM software.

Preferred Qualifications

• Bachelor's degree Business Administration, Sales, Marketing, Communications, or a related field, or equivalent work experience.
• 2–5 years of experience in inside sales, technical sales, customer service, sales support, or a related commercial role.
• Experience in industrial equipment, marine, power generation, diesel engines, heavy equipment, or related industries.
• Experience using CRM platforms, ERP systems, quoting tools, product databases, and customer communication software.
• Experience supporting pricing governance, compliance initiatives, or internal audits is a plus.
• Strong understanding of inside sales processes, customer lifecycle management, and commercial operations.
• Ability to interpret customer requirements, technical product specifications, and sales data.

Core Competencies

• Customer-focused communication and relationship management
• Technical aptitude and commercial awareness
• Accuracy, organization, and documentation excellence
• Problem-solving and analytical thinking
• Ability to manage multiple priorities and deadlines
• Collaboration across sales, operations, engineering, and customer support teams
• Commitment to continuous improvement and operational excellence

Benefits

• Competitive pay of $26.00–$30.00 per hour, based on experience
• Monday–Friday schedule with standard business hours
• Opportunities for career growth and professional development
• Health & Wellness: Medical, Dental, and Vision Insurance, HSA, FSA, Company-paid Basic Life and AD&D Insurance, Company-paid Short-Term Disability, Voluntary Long-Term Disability, Voluntary Supplemental Life Insurance, EAP
• Financial Benefits: 401(k) Retirement Plan with Company Match
• Time Away From Work: Paid Time Off (PTO), Paid Holidays
• Additional Benefits: Employee Referral Bonus Program, Ongoing training and professional development, Collaborative, team-oriented culture, Opportunity to work with industry-leading marine and power generation products and technologies

Why Join MSHS Pacific Power Group?

We believe our employees are our greatest asset. We offer a competitive compensation package and comprehensive benefits designed to support your health, financial well-being, and work-life balance.

Equal Opportunity Employer

MSHS PPG is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.