Inside Sales Specialist

About the role

Join our ever-growing team at Netting Pros. Here's What You Can Expect:

• Competitive compensation and a benefits package that is growing day by day to enhance overall employee satisfaction.
• Paid on-the-job training with peer trainers.
• Career Advancement Opportunities as well as Performance Increases.
• Community Engagement Opportunities.

Responsibilities

• Respond promptly to inbound sales inquiries through phone, email, website, and other communication channels.
• Build relationships with new and existing customers by understanding their project requirements and recommending appropriate products and solutions.
• Prepare accurate quotes, proposals, and sales documentation in a timely manner.
• Follow up on quotations and sales opportunities to increase conversion rates and close business.
• Qualify leads and identify opportunities for outside sales or project management involvement when appropriate.
• Maintain accurate customer records, sales activities, and opportunity pipelines within the CRM system.
• Collaborate with Estimating, Operations, and Project Management to ensure accurate pricing, product availability, and successful project execution.
• Cook up with customers regarding order status, scheduling, product information, and project updates.
• Proactively identify upselling and cross-selling opportunities to maximize customer value.
• Resolve customer questions and concerns professionally while maintaining a high level of customer satisfaction.
• Stay informed on company products, industry trends, and competitive offerings to better serve customers.
• Support special sales initiatives, marketing campaigns, trade shows, and other business development efforts as assigned.

Requirements

• Customer Service & Communication: Excellent verbal and written communication skills with a customer-first mindset and the ability to build lasting relationships.
• Sales & Relationship Building: Strong consultative selling skills with the ability to identify customer needs, overcome objections, and close sales opportunities.
• Organization & Time Management: Exceptional organizational skills with the ability to manage multiple quotes, customer requests, and priorities simultaneously.
• Technical Proficiency: Experience using Microsoft Office Suite and CRM software, with the ability to quickly learn internal systems and product knowledge.
• Problem Solving: Ability to think critically, identify customer needs, and develop practical solutions while maintaining attention to detail.
• Team Collaboration: Works effectively with Sales, Estimating, Operations, Project Management, and Leadership to provide seamless customer support.
• Adaptability & Initiative: Self-motivated with the ability to work independently while thriving in a fast-paced, growing environment.

Preferred Qualifications

• 2+ years of inside sales, customer service, account management, or related experience.
• Experience in construction, industrial products, building materials, manufacturing, or related industries is preferred.
• Experience with CRM platforms and sales pipeline management.
• Proven ability to consistently meet or exceed sales goals and performance metrics.