Inside Sales Specialist

About the Role

We're looking for an Inside Sales Specialist to become a key part of our front-end operations and customer experience. This is primarily an inbound sales role. Most opportunities will come to you—you are not expected to spend your day cold-calling strangers. Your job is to understand what customers need, recommend the right solution, follow up when necessary, and turn qualified opportunities into booked, profitable work. You'll also take ownership of the daily Service Professional schedule, keeping them booked with billable hours, coordinate communication between customers and our field team, and develop targeted relationships with commercial property managers, national service providers, and other strategic partners. In short: you help turn opportunities into revenue and make sure the customer experience delivers on the promise we made.

This is a fast-paced, high-information role. You'll work across multiple screens and systems while managing calls, texts, emails, customer information, schedules, follow-up, and changing priorities. You must be able to learn and retain information, move quickly between tasks, stay organized, and make good decisions when things don't go exactly according to plan.

What You'll Do

• Inbound Sales & Customer Experience: Respond to inbound calls, texts, emails, and customer inquiries. Understand customer needs and recommend appropriate services. Convert qualified opportunities into booked appointments and work. Follow up with customers who haven't yet scheduled. Confidently ask for the opportunity to earn the customer's business. Build relationships that create repeat customers, referrals, and five-star experiences.
• Schedule & Operations: Own and optimize the daily schedule for our Service Professionals. Coordinate appointments, schedule changes, cancellations, and customer expectations. Keep the field team informed and productive. Identify scheduling or operational problems and take action before they become bigger problems. Make sure important customer information and opportunities don't fall through the cracks.
• Business Development: Develop relationships with local commercial property managers, national service providers, and other strategic partners. Conduct targeted outbound outreach and follow-up. Build relationships that create recurring and referral-based opportunities.
• CRM & Communication: Maintain accurate customer records, notes, schedules, and follow-up activities. Keep our CRM and scheduling systems organized and current. Coordinate information between customers, office staff, and Service Professionals. Track opportunities from first contact through scheduling and follow-up.

What Success Looks Like

You will know you're succeeding when:

• Customers receive a fast, professional, helpful response.
• Qualified leads turn into booked work.
• Service Professionals have productive schedules.
• Customers receive consistent follow-up.
• Opportunities don't get lost.
• Commercial relationships continue to develop.
• Problems are identified and addressed rather than passed along.
• You understand what's happening in the business and take ownership of your part in making it better.

What We're Looking For

• 2+ years of experience in inside sales, customer service, dispatch, scheduling, account management, or a similar customer-facing role.
• Strong phone presence and excellent verbal and written communication skills.
• Confident, consultative sales approach.
• Excellent organizational skills and attention to detail.
• Ability to multitask effectively in a fast-paced environment.
• Ability to quickly learn, retain, and recall a significant amount of information.
• Comfortable working across multiple screens, software platforms, and communication channels.
• Comfortable making outbound calls and following up with customers and business partners.
• Comfortable with measurable goals and accountability.
• Customer-first mindset with a positive, professional attitude.
• Ability to work independently, solve problems, and make decisions.
• Comfortable using computers, CRM systems, scheduling software, and other technology.
• Ability to complete a background check.

This Role Is For You If...

• You like being busy.
• You enjoy solving problems.
• You can juggle several things at once with grace.
• You're a proactive person that can operate independently.

Why Join Our Team?

• $18.00–$20.00/hour base pay, with realistic earning potential up to $22.00/hour through performance and milestone bonuses.
• Regular Monday–Friday daytime schedule.
• Occasional Saturday morning coverage each quarter.
• Paid holidays, one floating holiday, and paid time off.
• Private second-story office with amazing mountain views.
• Stipend to personalize your private office.
• Supportive, team-oriented work environment.
• Opportunity to grow with a rapidly expanding local business.
• A role where your performance and ideas can have a visible impact on the company.