Inside Sales Specialist

About the role

Join Mazzella Companies as an Inside Sales Specialist and play a pivotal role in advancing our strategic vision to become the Brand of Choice. Collaborate closely with outside sales, internal teams, and leadership to foster a customer-centric approach.

Responsibilities

• Provide a positive customer experience that instills confidence and comfort in every transaction.
• Exceed expectations by providing superior customer service to increase customer attraction and retention.
• Offer a timely response to requests for price quotes, order inquiries, adjustments, returns, and cancellations.
• Nurture customer relationships to ensure proper support.
• Utilize our customer relationship management (CRM) system to maintain complete call records, and valid customer/account information, to support increased product sales goals.
• Cook up delivery times with production to achieve customer satisfaction if normal lead times are not adequate.
• Create and analyze reports resulting in gross margin management.
• Relate to diverse customers in an inclusive manner.
• Know your customer well enough to understand their thresholds and anticipate their inquiries.
• Be a Mazzella Companies’ ambassador.
• Utilize the ERP system to prepare/follow-up on quotes, enter orders, resolve inquiries, and coordinate order fulfillment with production.
• Plan/Organize/Coordinate to pre-qualify larger opportunities with management.
• Maximize profitably while securing the sale.
• Collaborate with the team to maximum results.
• Qualify/Propose/Close incoming web service requests.
• Act with a sense of urgency on internal/external customer feedback/requests.
• Serve as a liaison with outside sales, purchasing and operations to expedite orders and meet delivery dates.
• Participate in account specific/special product project opportunities.
• Collaborate with purchasing on transfer orders/product needs to fulfill orders.
• Utilize the CRM to share account information with Outside Sales and internal business partners.
• Provide new customer leads to Outside Sales via the CRM system.
• Learn about other products/solutions from business unit leaders to recognize/develop opportunities.
• Obtain information from suppliers regarding pricing/specifications to complete/execute on project deliverables.
• Report/Discuss customer issues, opportunities, and threats with appropriate company leaders.
• Update/Retain order activity like change notices, scheduling changes, partial shipments, and credit holds.
• Proactively source alternative products from different vendors to meet customer’s needs.
• Follow up on quotes within the CRM system.
• Expedite material from suppliers to meet customer needs.
• Perform post-sale customer satisfaction follow up.

Requirements

• Customer Focus
• Results Driven
• Collaboration - Internal
• Collaboration - External
• Sales Acumen
• Technical Aptitude
• Detail Oriented

Qualifications

• A high school diploma or GED is required.
• A military background, a community college degree, or trade school accreditation works as well for this position.
• An undergraduate degree from an accredited college/university with a focus in Business Administration, Finance, Accounting, Economics, Marketing, or related discipline is encouraged.
• In the absence of a degree, directly related job experience serving in strategic account management and industrial sales role.
• Years of experience, and proven knowledge, may offset the degree requirement.
• Inside Sales Experience & Skills
• Required Skills
• Preferred Skills

Skills

• Accomplished at building/maintaining effective customer relationships within different organizations to meet/exceed established goals for product and services sales.
• Proven active listening, written, and verbal communication skills.
• Demonstrated ability to work with internal/external customers providing exceptional customer service.
• Previous experience in customer service or industrial sales.
• Demonstrated math skills.
• Proven overall PC literacy (Microsoft Office).
• Strong analytical, conceptual, and planning skills.
• Demonstrated mechanical aptitude.
• Possess a continuous improvement mindset.
• Demonstrated organizational abilities and experience utilizing a Customer Relationship Management (CRM) system for business information tracking.
• Experience working with a formal sales process model.

Benefits

• Market Competitive Compensation
• A wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
• Tuition Reimbursement

The Mazzella Way

• Mazzella is a family owned company that puts people first.
• We offer market competitive compensation and a wide range of benefits, including free virtual doctor visits with $0 copay (Teledoc), tuition reimbursement, and a variety of other perks.
• Our core values include Be Safe, Be a Lifelong Learner, Be Humble, Be Hungry, and Be Smart.

Why Team Members Join Mazzella

• A real Work life/ Home life balance.
• Growth and Development Opportunities including a Lifelong Learning Career Path.
• A Humble, Hungry, Smart Culture.
• Market Competitive Salaries.
• Tuition Reimbursement.