Inside Sales Specialist

About the role

Airgas is hiring for an Inside Sales Specialist in Levittown, PA. The Total Access Specialist will retain existing customer sales, drive gross margin growth, and new customer attainment by managing a portfolio of customers and prospects that comprises the Associate's "Territory" which includes all accounts assigned in SAP to the Associate's ER salesman code. Business will be gained through proactive customer touch; effective negotiation; and deliberate territory planning using the company's CRM system.

Responsibilities

• Hold safety as the utmost priority
• Follow all Company policies and procedures, of particular importance are the items assigned annually through Airgas University, detailing specific rules around Safety, IT Security, Antitrust - Global Competition Principles and Practices, Avoiding Fraud, etc.
• Make proactive telephone calls to stay connected with existing customers and pursue new account prospect opportunities
• Proactivity in the form of outbound sales calls is expected to support the achievement of the key gross margin growth goal
• Manage territory effectively by speaking with customers in regular intervals (monthly)
• Gauge to be on the phone with customers approximately 40% of their day
• Receive inbound phone calls from customers, and provide courteous professional service to ensure a high quality experience
• Manage call path control through effective negotiation of fair pricing while protecting Airgas profitability
• Attend all training sessions required as deemed appropriate by Management to remain current on product knowledge, competitive information, sales skills, software changes and new procedures
• Continue to enhance these skills through self-study, coaching session
• Use the company's enterprise resource planning system, SAP, to document sales quotes and orders
• Follow all tactical procedures as defined by the training team
• Accommodate customer returns and credits as necessary
• Work with the BSC Credit Department to ensure customer accounts are kept up to date so that payment due reflects accurately
• Use the company's CRM system, Salesforce.com as a sales planning tool. This includes logging accurate contact information for each customer, capturing customer information such as the industry, employee count, competition, etc.
• Use the opportunity object to manage the key focus of retention and growth on each customer. Aggregated opportunities should total well beyond daily goal to ensure a strong sales pipeline
• Document cases that illustrate where business is at risk, or has been lost
• Use value added tools such as emarket capabilities, airgas.com, marketing materials, and the Field Specialist Network when needed and justified to meet customer needs
• Work with Sales Managers to enhance call technique through self-monitoring
• Strategize on budgeting and territory planning
• Assist with training or mentoring peers upon request
• Be an engaged participant in Team and Departmental Meetings
• Perform all other position related duties as assigned

Requirements

• High School Diploma or GED equivalent required
• Prior sales experience/customer service at Airgas
• Strong self-motivation
• Ability to interact well with others
• Able to work well as a member of a team
• Excellent communication and negotiation skills
• Ability to work independently and under pressure to meet deadlines
• Occasional travel required

Qualifications

• College degree preferred
• Industrial distribution or knowledge of PPE, Welding and Gases preferred

Pay

Base salary rate, in addition to monthly incentive bonus. Additional income is realized through promotional winnings and lucrative over-goal commission when achieved.

Schedule

Monday through Friday, 8 a.m. to 5 p.m.

Benefits

• Medical, Dental, Vision, Life, AD&D, and Disability Insurance
• 14-week paid child birth benefit
• 401(k) Retirement Plan with company match
• Tuition Assistance
• Paid Holidays, Vacation, and Sick time
• Benefits start after just 30 days of employment
• Employee Assistance Program (EAP)
• Pre-tax commuter transportation benefit
• Parental leave
• Floating holidays
• Jury duty and funeral/bereavement leave
• Tuition reimbursement
• Discounted college tuition for eligible employees' dependents
• Airgas Scholarship Program for dependent children