Inside Sales Shelter Specialist

Location: Des Moines, IA (100% onsite)

About the Role

Provide a high level of customer service in a positive and professional manner to research facilities, zoos, humane societies, rescues, shelters, universities with veterinary teaching hospitals, vet tech programs, doggy daycare, and grooming facilities. Assist with information on promotions, new products, pricing, recalls, and address questions and concerns with speed and accuracy.

Responsibilities

• Call out to specified shelters, humane societies, or other non-profit/government facilities using provided focus lists, manufacturer lists, websites, and react account bases to solicit NEW and REACT business.
• Provide information related to Midwest Veterinary Supply, new products, promotions, recalls, and assist with placing orders and taking loop calls in the branch.
• Resolve customer demands, including problem-solving, assisting with paperwork, online ordering, My Vet Store Online, credits, returns, price quotes, and special orders.
• Complete research as a result of customer inquiries.
• Read, understand, and organize mail, faxes, and emails.
• Listen to branch and corporate voicemails and correspond with internal and external customers.
• Attend meetings, conference calls, and webinars.
• Set up appointments for Outside Sales Representatives (OSRs) to visit customers.

Requirements

• High School Diploma or equivalent (required).
• Minimum of two years' experience within the veterinary industry (required).
• Minimum of one year of experience in customer service or phone sales (preferred).
• Shelter, rescue, or zoo experience (preferred).
• Ability to read, write, and speak English.
• Ability to read and interpret documents such as safety rules, employment policies, operating instructions, and procedural manuals.
• Superior listening and verbal communication skills, including diplomacy and professional sales techniques.
• Strong organizational skills and ability to work accurately with highly detailed information.
• Basic computer skills, including data entry.

Mental & Physical Demands

• Attention to detail to ensure accuracy of orders.
• Fast-paced work to meet frequent deadlines.
• Continuous contact with customers and co-workers.
• Potential for stress related to customer service problem resolution.
• Continuous use of hands for writing and computer keyboard.
• Continuous use of a computer monitor requiring close and color vision.
• Continuous use of a telephone – listening and speaking.
• Ability to work at a desk throughout the day.

Equipment Used

• Computer keyboard and terminal.
• Telephone.
• Fax and copier.

Work Environment

• Typically performed in an office environment with computer and telephone use for most of the day.
• Occasional local travel may be required; overnight travel is rare.
• Periodic visits to the warehouse.
• Work schedule is typically Monday through Friday, with potential for more than 40 hours per workweek.

Benefits

• Medical, Dental, and Vision insurance.
• Life and Accidental Death & Dismemberment (AD&D) insurance.
• Short- and Long-Term Disability insurance.
• 401k plan.
• Paid holidays and Paid Time Off (PTO).
• Business casual work environment with weekly relaxed dress days.
• Monthly breakfasts and birthday celebrations.
• Regular events such as holiday contests, cookouts, and employee appreciation celebrations.

About Us

Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations. We pride ourselves on same-day order fulfillment and next-day delivery. MVS carries products and equipment from most major manufacturers. As we continue to grow, our goal remains to provide the veterinary profession with the very best in service, quality merchandise, and competitive pricing.