Inside Sales Representative - Waterworks

About the role

ICONIX Waterworks helps deliver essential infrastructure that keeps communities running. We support clean drinking water, fire protection, stormwater management, and critical utility systems. This role involves building strong relationships with customers, managing orders, and supporting the team to succeed.

Responsibilities

• Build strong relationships with customers by understanding their needs, providing solutions, and delivering exceptional service.
• Manage customer orders, quotes, and project inquiries from start to finish, ensuring accuracy, urgency, and attention to detail.
• Partner with Outside Sales Representatives and branch leadership to identify opportunities, grow existing accounts, and support new business development.
• Recommend products and solutions that help customers complete projects safely, efficiently, and successfully.
• Cook up with purchasing, warehouse, and operations teams to ensure orders are fulfilled accurately and delivered on time.
• Act as a trusted point of contact, resolving questions, solving problems, and creating a positive customer experience.
• Contribute to a team-oriented environment where collaboration, initiative, and continuous improvement drive success.

Requirements

• A high school diploma or equivalent.
• Previous customer service, sales, construction, distribution, warehouse, or related experience is preferred, but not required.
• Strong communication, organizational, and problem-solving skills.
• The ability to manage multiple priorities and maintain attention to detail.
• Comfort using computers, business software, and learning new technology.
• A positive attitude, strong work ethic, and willingness to learn.
• The ability to work both independently and as part of a team.
• A commitment to workplace safety and following established procedures.
• The ability to occasionally lift up to 50 pounds and work both indoors and outdoors as needed.

Qualifications

• Experience in construction, utilities, waterworks, industrial distribution, or related industries is a plus.

Skills

• Customer service skills.
• Sales skills.
• Problem-solving skills.
• Organizational skills.
• Communication skills.

Benefits

• Base Pay: $26 - $29+ (exact compensation may vary based on skills, experience, and location).
• Annual Employee Incentive Bonus Program.
• Generous vacation allowance, sick time, and 12 paid holidays.
• Affordable, market-leading Medical, Dental, and Vision plans, as well as Flexible Spending Accounts.
• Employer-paid Life and AD&D insurance for all employees, discounted voluntary Life insurance.
• A comprehensive employee assistance program.
• Ancillary plans such as FSAs, legal insurance, and many more options with group rates.
• 401(k) plan with competitive employer matching.
• Education assistance, professional development, and career growth opportunities.

Pay

Exact compensation may vary based on skills, experience, and location.

Schedule

Flexible schedule to accommodate customer needs.