Inside Sales Representative - Waterworks

About the role

Build strong relationships with customers by understanding their needs, providing solutions, and delivering exceptional service at every interaction. Manage customer orders, quotes, and project inquiries from start to finish, ensuring accuracy, urgency, and attention to detail. Partner with Outside Sales Representatives and branch leadership to identify opportunities, grow existing accounts, and support new business development. Recommend products and solutions that help customers complete projects safely, efficiently, and successfully. Coordinate with purchasing, warehouse, and operations teams to ensure orders are fulfilled accurately and delivered on time. Act as a trusted point of contact, resolving questions, solving problems, and creating a positive customer experience.

Responsibilities

• Manage customer orders, quotes, and project inquiries from start to finish, ensuring accuracy, urgency, and attention to detail.
• Partner with Outside Sales Representatives and branch leadership to identify opportunities, grow existing accounts, and support new business development.
• Recommend products and solutions that help customers complete projects safely, efficiently, and successfully.
• Cook up with purchasing, warehouse, and operations teams to ensure orders are fulfilled accurately and delivered on time.
• Act as a trusted point of contact, resolving questions, solving problems, and creating a positive customer experience.
• Contribute to a team-oriented environment where collaboration, initiative, and continuous improvement drive success.

Requirements

• A high school diploma or equivalent.
• Previous customer service, sales, construction, distribution, warehouse, or related experience is preferred, but not required.
• Strong communication, organizational, and problem-solving skills.
• The ability to manage multiple priorities and maintain attention to detail.
• Comfort using computers, business software, and learning new technology.
• A positive attitude, strong work ethic, and willingness to learn.
• The ability to work both independently and as part of a team.
• A commitment to workplace safety and following established procedures.
• The ability to occasionally lift up to 50 pounds and work both indoors and outdoors as needed.

Qualifications

Experience in construction, utilities, waterworks, industrial distribution, or related industries is a plus, but not required. The ideal candidate enjoys working with people, stays organized in a fast-paced environment, and is willing to jump in wherever needed to support the team and our customers.

Skills

• Strong communication and interpersonal skills.
• Organizational and problem-solving abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in computer software and business applications.
• Positive attitude and willingness to learn.

Benefits

We offer a comprehensive benefits package including:

• Base Pay: $25 - $28+ per hour, exact compensation may vary based on skills, experience, and location.
• Annual Employee Incentive Bonus Program.
• Generous vacation allowance, sick time, and 12 paid holidays.
• Affordable, market-leading Medical, Dental, and Vision plans, as well as Flexible Spending Accounts.
• Employer-paid Life and AD&D insurance for all employees, discounted voluntary Life insurance.
• A comprehensive employee assistance program.
• Additional ancillary plans such as FSAs, legal insurance, and many more options with group rates.
• A 401(k) plan with competitive employer matching.
• Education assistance, professional development, and career growth opportunities.

Pay

$25 - $28+ per hour, exact compensation may vary based on skills, experience, and location.

Schedule

Flexible schedule to accommodate customer needs and team dynamics.