Inside Sales Representative, Temporary 6 months

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions.

About the role

HME is currently recruiting for a temporary (6 months) Inside Sales Representative based in Carlsbad, CA on a hybrid schedule. In this role, you will develop new customers through telemarketing and by answering incoming product inquiries, provide product information and pricing, write orders, and resolve complaints. You will also assist Regional Sales Managers by providing sales and administrative support.

Responsibilities

• Follow up with current customers within 30 days of coming out of factory warranty to determine need for service contracts, meeting or exceeding established monthly, quarterly, and annual sales quotas.
• Make and complete a minimum of 500 outbound calls per month to potential customers to determine need for HME products, answer questions, and provide product information.
• Document customer calls, sales activity, and other customer/prospect information using the current CRM package.
• Participate in all customer/prospect targeted sales and promotional campaigns, documenting activity as requested.
• Answer incoming calls concerning all sales-related requests for HME products and services.
• Determine customer buying cycle and intent.
• Send appropriate product literature and information.
• Fulfill customer requests to purchase HME products.
• Answer customer questions and assist in resolving installation concerns.
• Prepare and follow up on customer proposals on a timely basis.
• Coordinate and regularly communicate sales efforts with Outside Sales Managers and HME management to maximize effectiveness and minimize duplication of efforts.
• Assist Outside Sales Managers with sales/order documentation, literature requests, order follow-up, interdepartmental communication, and trade show backup.
• Arrange face-to-face appointments with customers/prospects for Outside Sales Managers as required to close business on a timely basis.
• Collaborate with management to establish and execute the annual sales goal for the region.
• Collaborate with regional sales team members to maximize sales revenue to meet or exceed corporate-set quotas.
• Forecast quarterly and monthly sales for the region.
• Participate as a member of the regional team responsible for maintaining at least 85% YTD quota for direct sales in the region.
• Act as a backup to the Sales Support department as required.
• Follow up, qualify, and close sales leads generated through various mediums such as web leads, trade shows, brand new store development lists, and inbound calls.
• Provide feedback to management on competitors based on customer feedback.
• Conduct customer training sessions as directed by HME management.
• Assist other regions as directed by HME management.

Requirements

• 1+ years of applicable sales experience.
• Phone sales experience.
• Professional attitude.
• Excellent written and communication skills.
• Detail-oriented for quote preparation.
• Knowledge of CRM programs.
• AA Degree (2 years college) - Preferred.

Pay

$25.72/hour - $34.28/hour + monthly commission.

Physical Demands

• The employee will occasionally lift and move up to 10 pounds; 50 pounds with assistance.