Inside Sales Representative- Residential trade

About the role

Ferguson is hiring Inside Sales Representatives who are ready to help customers, solve problems, and learn the business from the ground up. Whether you have experience in the trades or are looking to break into the industry, Ferguson offers a career path at a company you can believe in.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders
• Coordinate deliveries on behalf of customers
• Answer sales calls for general information, addressing and resolving customer concerns or questions
• Use customer relationship management (CRM) system and phone system effectively

Qualifications

• 3–5 years of sales and/or customer service experience preferred
• 2–5 years of HVAC or plumbing knowledge preferred
• Strong sales skills, including the ability to upsell
• Proven track record of responding quickly to customer needs and making timely decisions
• Ability to thrive in a fast-paced environment and follow through on commitments
• Highly motivated, customer-service oriented, and skilled at building relationships
• General digital literacy, including Microsoft Office
• Ability to quickly learn product knowledge and processes

Benefits

• Health, dental, vision, and life insurance
• Paid time off
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities

Pay

$18.71 – $29.92 per hour. This role is bonus or incentive plan eligible. Starting wage may be higher in certain locations based on local or state wage requirements.

Schedule

Monday–Friday, 8:00 AM–5:00 PM