Inside Sales Representative (Remote - Western Region)

Please note that while this role will operate remotely, it is required that the candidate resides in the Western Region of the United States. This includes candidates in Pacific Time, Mountain Time, and Arizona Time Zones. At this time we are not considering candidates in the Bay Area.

About the role

As an Inside Sales Representative, you’ll work with small business owners over the phone to help them achieve their goals through Yelp’s advertising programs. By understanding their unique needs, you'll provide tailored solutions that drive results. You’ll experience all of this within a highly supportive, virtual team environment.

Success is measured by hitting and exceeding a monthly quota, consistently staying ahead of daily metrics, and handling rejection in stride. This role is 100% phone-based and fast-paced by nature.

Responsibilities

• Educate, strategize, and successfully discuss Yelp advertising programs through a high volume of outbound dialing to business owners.
• Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners—all organized in our CRM (Salesforce).
• Become an expert in Yelp’s advertising solutions, providing product recommendations quickly to suit client needs by asking probing questions and overcoming customer objections.
• Master quick close techniques to exceed individual goals.
• Successfully navigate the initial call to qualification to close process, ensuring lasting customer satisfaction and potential upsell opportunities.
• Achieve and consistently exceed monthly quotas—strong work ethic and tenacity are key.
• Track and manage your daily goals to ensure results are met.

Requirements

• GED/HS Diploma and 2+ years of customer-facing experience OR Bachelor’s Degree with a demonstrated interest in sales/business or people-centric industry (e.g., coursework, internships, clubs, or extracurricular activities).
• No fear of the phone and prepared to make a high volume of outbound dials daily.
• General computer and email proficiency—we use Google Suite and provide a MacBook laptop.
• A work environment free of distractions.
• Access to an individual hardline high-speed internet connection in your workspace (satellite internet or mobile hotspot cannot be used).
• Open to feedback and willing to implement improvements.
• Strong, engaging interpersonal skills.
• Ability to effectively prioritize tasks and manage independently without oversight.
• Must possess current US work authorization.

Schedule

• Monday to Friday, with one of the following schedules (in your local time), or as otherwise determined by your manager:
  • 7:30 a.m. to 4:30 p.m.
  • 8:30 a.m. to 5:30 p.m.
  • 9:30 a.m. to 6:30 p.m.

Pay

• Starting base salary: $37,000 annually.
• Eligible to earn uncapped commission.
• Average year 1 on-target annual compensation: ~$50,000 (includes base salary and commission, assuming minimum performance expectations are met).
• Top performers have the opportunity to significantly exceed target earnings.

Benefits

• Full medical, vision, and dental coverage (available from day one).
• 15 days PTO per year for the first 2 years of employment (accrual begins on date of hire); PTO increases after 2 years of tenure.
• 7 paid wellness days, 12 paid holidays, and 1 floating holiday.
• Up to 14 weeks of parental leave.
• Monthly wellness reimbursement.
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care Account.
• 401(k) retirement savings plan with employer match.
• Employee stock purchase plan.