Inside Sales Representative - Muscle Shoals

About the role

Empower Rental Group is a family of local equipment rental providers across the Southeastern US. Beginning with 3 locations in 2021, the company now operates over 36 locations and is adding an Inside Sales Representative to its Muscle Shoals, AL branch. The Inside Sales Representative supports branch operations by working with customers, vendors, and employees to provide operational services, assists with sales as needed, completes outbound sales calls, and performs a variety of multi‑tasking duties to ensure correct order processing and customer satisfaction.

Responsibilities

• Answer operational branch calls, assisting and taking ownership of all customer needs.
• Assist customers with pick‑ups and deliveries.
• Assist walk‑in customers (if applicable) with pick‑ups and deliveries.
• Complete outbound sales calls daily per assigned quota.
• Note all calls in the rental system via electronic call logs.
• Route trucks and maintain consistent driver communication; schedule drivers.
• Schedule truck maintenance.
• Complete call‑off number recordings and communicate to customers.
• Complete contract closeouts and rental period invoicing.
• Complete cycle invoice accuracy.
• Complete fuel inventory on site/ordering.
• Write Purchase Orders.
• Work with the Shop Foreman or rental shop on equipment assignment to orders.
• Complete truck PPE inventory.
• Assist outside sales representatives.
• Assist with project execution tasks such as answering questions around administration, delivery, or invoicing.
• Handle customers’ inquiries/requests in a timely manner.
• Communicate frequently with the customer.
• Maintain a safe work environment.
• Perform other related duties as assigned.

Requirements

• Highly motivated operational professional able to operate within assigned guidelines.
• High energy with a customer service attitude.
• Exceptional communication, presentation, and persuasion skills; positive professional attitude.
• Detail orientation and accuracy must be top notch.
• Proficient computer skills including MS Word, PowerPoint, Excel, and Outlook.
• Ability to manage various tasks simultaneously.
• Excellent time management skills.
• Able to work in a fast‑paced, entrepreneurial environment.
• Possess decision‑making, problem resolution, and creative thinking skills.
• Able to multitask activities with shifting priorities.

Benefits

• 401(k) with Company match
• Weekly Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Employer‑paid basic life insurance with a "buy‑up" option
• Employee Assistance Program (EAP)
• Employer‑paid STD Disability Benefit
• Voluntary Life, Accident, and LTD Disability benefit options
• Paid Parental leave
• Paid time off and Holiday Pay
• Employee Referral program
• Retirement plan
• Employee Sharing Program