Inside Sales Representative (Milwaukee, WI)

About the role

The Opportunity Are you a growing customer-first professional with a passion for providing solutions and support? Triangle Fastener Corporation is seeking a local detail-oriented and service-driven Inside Sales Representative to join our team in our Sales Team in our Milwaukee, WI branch at 2224 S 162nd St, New Berlin, WI 53151. You’ll serve as the first point of contact for walk-in, phone, and email-based customer inquiries, playing a vital role in ensuring a smooth and successful sales experience. In this position, you’ll support both individual customers and the Outside Sales team—managing quotes, orders, and day-to-day customer service that keeps projects on track and clients coming back. While this is an Associate-level opportunity open to all backgrounds, it is the perfect experience for recent college graduates and sales professionals growing from entry-level sales.

Responsibilities

• Providing timely and accurate customer quotes via phone, email, and in-person inquiries
• Handling walk-in sales and guiding customers through product selections
• Entering and processing orders with precision and speed
• Collaborating with warehouse and inventory teams to ensure stock levels meet demand
• Coordinating delivery schedules and providing updates to customers
• Supporting the Outside Sales team by managing backend processes and customer follow-ups
• Maintaining a clean and professional showroom and promoting featured products
• Addressing and resolving customer issues proactively and professionally
• Preparing and sending product samples, catalogs, and credit applications
• Reviewing open sales reports and ensuring data integrity
• Pulling counter orders as needed to ensure timely customer service
• Working closely with the Branch Operations Manager and other sales staff daily

Requirements

• 1+ year in sales-based customer service or related position
• 3+ years in inside sales or similar position

Qualifications

• High School Diploma or GED
• Associate’s degree in business, sales, or related field

Skills

• Proficient in Microsoft Office Suite/365
• Strong multitasking and time management skills
• Excellent communication skills, written and verbal
• A collaborative mindset with strong problem-solving abilities
• Ability to learn and operate company software, including CSD
• Customer-centric mindset with a commitment to delivering on promises
• Keen sales acumen

Benefits

• Eligibility for Triangle Fastener Corporation's Commission Program
• Excellent Medical, Dental, Vision, and Voluntary Supplemental Insurance made available on the 1st of the month following thirty (30) days service
• Paid Vacation and Personal Days with immediate eligibility for nine (9) Paid Holidays starting Day 1
• Company funded Short-Term Disability, Long-Term Disability, and Insurance policies
• Safe harbor retirement plan that guarantees company contribution regardless of employee contribution
• Agile teams that offer more