Inside Sales Representative (Lottery)

Duties And Responsibilities

• Sell charitable and lottery gaming products, including pull-tab tickets, break-open tickets, bingo paper and related products, while providing a high level of customer service and support throughout the sales cycle.
• Process customer orders and support the full order-to-shipment process, including order entry, shipment tracking, returns, credit processing, follow-up communication and day-of-shipment lottery notifications.
• Support lottery account management by maintaining and tracking contracts, including start and end dates, renewal and extension timelines, pricing terms, CPI or allowable price increases, shipping terms and overrun/underrun allowances.
• Develop and maintain account tracking tools, spreadsheets and contract summary "cheat sheets" for each lottery to monitor key terms, monthly sales, game sales and other account-specific details.
• Update monthly sell sheets and assist with recurring monthly projects for assigned lottery accounts, including Arizona, Iowa and Michigan.
• Provide general lottery customer service support by communicating with lottery contacts regarding updates, changes, project needs and ongoing account requirements.
• Take a lead role in coordinating and compiling RFP responses, proposals, presentations, bid support materials and other customer-facing sales documents.
• Conduct research to identify leads, support prospective efforts and help develop growth opportunities through phone, email, webinars and other communication channels.
• Build strong product and market knowledge within the charitable and lottery gaming industry and identify opportunities to present additional products, new game options and value-added solutions to current and prospective customers.
• Collaborate with internal teams, management, Lottery Sales Representatives and Key Account Representatives to support strategic sales efforts, customer needs, scheduling, project coordination and account growth.
• Maintain accurate records, reports, sales tools and internal documentation while prioritizing assignments and completing work accurately and efficiently in a fast-paced environment.
• Maintain professionalism, flexibility and a customer-focused approach when working with internal stakeholders and external customers.

Qualifications

• Associate's or Bachelor's degree in Business, Marketing, Communications, or a related field preferred, or an equivalent combination of education and experience.
• Minimum of 2 years of sales and/or customer service experience required, preferably in a manufacturing, print, regulated product, gaming or similar business-to-business environment.
• Strong proficiency in Microsoft Office, especially Excel, PowerPoint, Outlook and Word.
• Experience preparing professional presentations, proposals or customer-facing sales materials, preferred.
• Experience supporting inside sales, account management, proposals or customer service in a manufacturing or product-based environment is beneficial.
• Experience in charitable gaming, lottery, printing, promotional products, consumer packaged products or other regulated or high-volume product markets is a plus.
• Familiarity with markets where customer decisions are influenced by product performance, consumer appeal, inventory timing and regulatory requirements is beneficial.
• Ability to identify and understand customer buying patterns, business trends and sales opportunities.
• Strong written and verbal communication skills with excellent attention to detail.
• Demonstrated sales and marketing acumen, including the ability to explain product features, benefits and value propositions to existing and prospective customers.
• Strong organizational skills and the ability to manage multiple priorities with a high degree of accuracy.
• Self-motivated, dependable and able to work independently as well as collaboratively within a team.
• Ability to work effectively in a diverse environment.
• High level of integrity, professionalism and work ethic.