Inside Sales Representative - Lizard Skins

About Us

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand products are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some products are designed for and marketed to leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. FOX Factory Holding Corp. is publicly traded (FOXF) on Nasdaq.

Why Join Us

We provide competitive wages, great benefits, and employee discounts. It’s a fun environment where we enjoy working as a team and bringing great products to our customers.

Responsibilities

• Service existing customers, obtain orders, and establish new accounts by planning and organizing daily work schedules to call on existing or potential sales outlets.
• Answer phone calls efficiently and effectively to meet customer satisfaction.
• Understand customer needs and requirements and provide relevant solutions.
• Understand and meet or exceed customer expectations.
• Source current and new sales opportunities through inbound lead follow-up and outbound calls and emails.
• Route qualified opportunities to the appropriate channels for further development and account set-up.
• Understand the off-road industry and competitors.
• Communicate with customers via phone, email, and fax.
• Ensure proper attention to every customer.
• Analyze the choices and financial capacities of every customer and suggest suitable products.
• Offer different alternatives to customers in their preferred choice of product.
• Demonstrate the methods of using products and resolve customer queries.
• Establish friendly relations with customers and maintain ongoing relationships.

Requirements

• Strong phone presence and excellent listening skills.
• Strong organizational skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to follow deadlines and work under pressure.
• Meticulous attention to detail and accuracy in customer orders/requests.
• Ability to meet and establish deadlines.
• Flexibility and the ability to thrive in a fast-paced environment.
• Intermediate to advanced MS Office expertise (emphasis on Excel).

Qualifications

• High school diploma or equivalent.
• 3+ years of inside sales experience.
• Experience in the golf industry is preferred.

Work Environment

• Office environment.
• Ability to sit for long periods of time.
• Focused periods working on computer and telephone.

Benefits

• Medical, dental, and vision insurance.
• Health spending and dependent care savings accounts.
• Disability and life insurance.
• 401k plan with employer matching.