Inside Sales Representative-LA

HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated, and other specialized cargo. Ranked in the Top 8 global ocean carriers, HMM has built a global business network of vessels, terminals, railroads, trucks, and offices, and is recognized as one of the world’s top integrated-logistics companies.

About the role

As an Inside Sales Representative, you will sell to clients in an office environment primarily through phone calls and emails, following up on sales leads and occasionally making cold calls. You will work closely with Account Executives to secure business and maintain positive customer relationships. Inside sales specialists play a crucial role in driving sales and managing customer interactions.

Responsibilities

• Find new customers by following up on leads or making cold calls
• Conduct research on potential customers and maintain customer database and sales records
• Address customer questions and concerns via email, phone, and occasional face-to-face meetings
• Use communication and negotiation skills to close sales
• Achieve Inside Sales KPIs and quotas set by regional management
• Create, amend, update, and review service contracts alongside main contract holders
• Collaborate with pricing and trade teams to ensure pricing and rates are properly updated
• Review operating system menus to assist customers and resolve issues
• Follow through on rate inquiries and new opportunities, ensuring the right parties are involved
• Resolve pending issues to ensure timely conclusion
• Assist with daily reports for Account Executives to ensure no opportunities are lost
• Explain and demonstrate features of services provided to customers
• Perform other duties as assigned

Requirements

• High school diploma (GED) required; BA or BS in business, sales/marketing, global logistics, or maritime preferred but not required
• 1–3 years of experience in ocean shipping, supply-chain management, or global logistics preferred
• Basic understanding of business, sales, and marketing; knowledge of international business and global trade is useful
• Familiarity with ocean shipping (import or export) is extremely helpful
• Sales background and understanding of the sales cycle is essential

Skills

• Excellent verbal and written communication skills
• Strong desire to work independently and collaboratively in a team setting
• Ability to work well under pressure and manage time effectively
• Good organizational and research skills
• Strong business acumen and a positive, customer-focused attitude
• Problem-solving skills and attention to detail
• Understanding of basic negotiation dynamics
• Proficiency in MS Office; knowledge of CRM and TMS software is a plus
• Goal-oriented with a relentless approach to pursuing opportunities

Work Environment

• Office environment with moderate noise levels
• Primarily computer-based work
• Occasional lifting, pushing, or pulling of up to 20 pounds
• Use of standard office equipment (computer, telephone, fax, copier, printer)
• May require travel for periodic training or local sales calls with Account Executives

Pay

The anticipated starting salary or wage range is provided, with the final offered rate based on individual merit and relative compensation of employees in similar positions.

Benefits

• Highly subsidized individual and family insurance coverage (medical, dental, and vision)
• Term life and disability insurance
• 401(k) with employer matching contributions
• Paid holidays
• Up to 10 vacation days and six sick days in the first year