Inside Sales Representative - Kendall Electric

The Kendall Group is comprised of eight divisions with 75+ locations in ten states, serving the Electrical, Automation, Pipe, Valve, Fitting, Steam, Lighting, Industrial Controls, and Instrumentation industries. As a 100% employee-owned company, Kendall offers a rewarding career where you will own part of the company and your future. With a culture of growth, mentorship, and long-term tenure—over 60% of associates have more than 5 years and 40% have over 10 years—you’ll be valued, heard, and supported by a team that cares about your success.

About the role

Reporting to the Inside Sales Manager, Location Manager, or Territory Manager, the Inside Sales Representative is a key member of the Kendall Electric sales team. This role requires a dynamic individual with excellent communication skills and a strong understanding of the products or services offered. You will build relationships, close sales, and ensure a smooth sales process by understanding and addressing customer needs.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers
• Respond promptly to customer inquiries
• Communicate with customers and vendors through various channels
• Acknowledge and resolve customer complaints
• Participate in sales and product training sessions
• Process orders and quotes in the business system
• Provide vendor portal assistance to customers
• Maintain records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues, customers, and vendors as necessary
• Explain and articulate product features and applications
• Make recommendations to customers for product selections
• Make outbound calls to customers and follow up on quotes and leads
• Understand customers’ needs and identify sales opportunities
• Maintain a database of current and potential customers
• Provide customers with product submittal sheets for approval and track progress
• Close sales and achieve sales targets
• Perform other duties and projects as assigned

Skills

• Service Excellence
• Results-driven and action-oriented
• Accountability and responsibility
• Understanding others and active listening
• Problem-solving
• Teamwork and collaboration
• Priority setting

Requirements

• 2 years of customer service, sales, or distribution experience
• High school diploma or GED
• Proficiency in Microsoft Office; experience with ERP or computer systems
• Excellent work ethic, verbal, and written communication skills
• Ability to work well cross-functionally and manage multiple requests in a fast-paced environment
• Strong communication skills for all levels of the organization
• Experience handling escalated customer requests and negotiation
• Ability to see, talk, and hear
• Ability to sit for 8 hours a day

Qualifications

• 2 years of electrical sales and customer service experience (preferred)
• Eclipse ERP experience (preferred)
• Associate or bachelor’s degree (preferred)

Schedule

Normal office environment with occasional travel to branches or business-related functions such as training or seminars.