Inside Sales Representative - Instrumentation Product Group

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products.

About the role

Looking for a career in Inside Sales that involves providing technical customer service? This position is for an energetic, self-driven, technically inclined individual with a warm personality to join our Instrumentation Inside Sales team.

Responsibilities

• Provide outstanding service to our customers and support to the outside sales staff
• Engage in technical discussions to obtain applicable information to identify correct product needed and advise customer on substitution or modification of product when replacement is necessary
• Select and specify products based on customer application and design prerequisites
• Confer and correspond with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager
• Supply detailed product quotations by computing price, discount and shipping charges as required and within company guidelines
• Inform customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information
• Obtain purchase order number and/or credit card information from customer
• Confer with Accounting to research and resolve invoicing or credit discrepancies
• Answer telephone calls or respond to customer correspondence regarding technical questions on products or systems
• Perform quote follow-up as required (most work is incoming; little to no cold calling expected)
• Attend sales meetings or educational activities to stay up-to-date on the latest technical developments with the products

Requirements

• Bachelor's degree from a Business or Engineering program (other majors and experience will be considered)
• Three plus years of experience working in an Inside Sales relatable position within the Industrial Fluid Process industry

Skills

• Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps and/or a very strong mechanical aptitude
• Ability to read, analyze and interpret technical drawings and electrical schematics, technical procedures, write reports and general business correspondence
• Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and convert standard measurement to metric
• Working knowledge of Microsoft Office Products (Outlook, Word, Excel, etc.) and Prophet 21

Schedule

This is a full-time in-office position at our Matthews, NC headquarters. Hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.