Inside Sales Representative - Industrial Valves Group

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products.

About the role

We’re looking for an energetic, self-driven, mechanically inclined, team player to join the team in our Matthews, NC office. The main responsibility of this position is to support our customers and account managers in the Valves Division. In this role, you will serve as an application specialist for our Valve product lines, focusing on technical customer service and administrative work with no outbound sales.

Responsibilities

• Input orders, process quotes, and provide outstanding service to customers and support to the outside sales staff.
• Assist customers by answering questions or resolving complex problems related to replacement of products, new equipment, packages, or systems for the Valves Division.
• Answer telephone calls or respond to customer correspondence regarding technical questions on products or systems.
• Engage in technical discussions to identify the correct product needed and advise customers on substitutions or modifications when necessary.
• Select and specify products based on customer application and design prerequisites.
• Confer and correspond with service technicians, service managers, or manufacturers to resolve unusual or complex technical problems; refer highly complex problems to the Manager.
• Supply detailed product quotations by computing price, discount, and shipping charges within company guidelines.
• Inform customers of pricing, back orders, delivery delays, and provide tracking information.
• Obtain purchase order numbers or credit card information from customers.
• Confer with Accounting to research and resolve invoicing or credit discrepancies.
• Sell corporate products to industrial establishments over the telephone or through web-generated orders.
• Attend sales meetings or educational activities to stay up-to-date on the latest technical developments with the products.

Requirements

• Associate’s Degree or equivalent from a two-year College or Technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience.
• Working knowledge of valves, electrical, pneumatics, mechanical assemblies, gauges, instrumentation, and/or a very strong mechanical aptitude.
• Ability to read, analyze, and interpret technical drawings, write reports, and general business correspondence.
• Ability to calculate figures such as discounts, commissions, proportions, percentages, and convert standard measurements to metric.
• Working knowledge of Microsoft Office Products (Word, Excel, etc.) and Prophet 21.

Preferred Qualifications

• Bachelor’s degree from a business or engineering-related program.

Schedule

This is a full-time, in-office position, Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.