Inside Sales Representative – Inbound Telecommunications

We need to output only HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. We need to parse the posting. Key sections: - About the role: description of role, inbound sales, etc. Could be a paragraph. - Responsibilities: list of duties (Handle inbound and transferred customer calls, Build rapport..., etc.) - Requirements: maybe "Who We're Looking For" includes experience, etc. - Qualifications: maybe education, age, etc. - Skills: maybe communication, computer skills, etc. - Benefits: list of benefits (Health Insurance, Dental, Vision, HSA, Life Insurance, PTO, Employee Assistance Program, Employee Discounts, Referral Bonuses, Leadership Development Programs, etc.) - Pay: compensation details: $17/hour guaranteed during first 8 weeks of paid training; after training: $15/hour base OR uncapped commission, whichever is higher; average earnings $20+/hour; top performers $75K+ annually; weekly pay; performance bonuses, contests, spiffs; uncapped earning potential. - Schedule: training schedule weeks 1-2, weeks 3-4, after training permanent schedule 9AM–5PM or 8AM-4PM, with one weekend day and one weekday off on a split, non-consecutive schedule. Shift assignments based on experience. We need to ensure we only include sections with real content. All sections have content. We must not include filler like "commensurate with experience". Not present. We must not include duplicated lines. We need to output only HTML fragment, no /, no markdown fences. We'll produce something like:

About the role

...

Responsibilities

• ...
...

etc. Make sure to preserve all substantive information. Let's extract content. About the role: The description includes: "Inside Sales Representative – Inbound Telecommunications Boca Raton, FL | Onsite | Full-Time $17/Hour During Training | $15/Hour Base + Uncapped Commission After Training | Weekly Pay Build On Your Customer Service Or Sales Experience Are you an experienced sales professional, customer service representative, call center representative, account representative, retail sales associate, or customer relations professional looking for an opportunity where your communication skills can directly impact your income? Join ISG, an established tech-enabled sales and marketing firm partnering with leading telecommunications providers, including AT&T. This is a 100% inbound sales position — no cold calling and no door-to-door sales. Customers are already contacting us, and your job is to understand their needs, recommend the right solutions, and turn customer conversations into sales. We're looking for people who already understand how to build rapport, handle customer interactions, identify needs, overcome objections, and confidently recommend products or services." We can condense but must preserve all substantive info. Not summarizing away detail. We need to keep details but can combine sentences. We'll produce a paragraph covering that. Responsibilities: list: - Handle inbound and transferred customer calls - Build rapport and establish trust with customers - Ask questions to understand customer needs and identify opportunities - Recommend customized solutions for internet, wireless, TV, and related telecommunications services - Upsell and cross-sell products, services, and promotions - Respond confidently to customer questions and objections - Process orders accurately using multiple computer systems - Maintain a high level of customer service throughout the sales process - Meet individual and team sales, quality, and performance goals - Follow company policies, compliance requirements, and quality standards Requirements: from "Who We're Looking For": "We're particularly interested in candidates with prior experience in sales, customer service, customer relations, call centers, retail, hospitality, account management, or other customer-facing roles preferred and not required." Also "Successful Candidates Typically Have 1+ year of customer service, sales, call center, retail, hospitality, or customer-facing experience preferred". Also "A proven ability to communicate professionally with customers", "Confidence speaking with customers by phone", "Strong listening and problem-solving skills", "The ability to identify customer needs and recommend appropriate solutions", "Must be able to easily read a sales script and enter customer information accurately", "Comfort handling objections and asking for the sale", "Intermediate computer skills and the ability to learn multiple systems", "A strong work ethic and goal-oriented mindset", "Ability to work onsite in Boca Raton, FL", "High School Diploma or higher", "Must be 18+ and authorized to work in the U.S.", "Telecommunications, AT&T, wireless, cable, internet, call center, or previous sales experience is a plus." We can split into Requirements (experience, eligibility) and Qualifications (education, age, etc.) and Skills (communication, computer, etc.) but we need to follow instruction: Use headings for those categories if content exists. We have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. Requirements: maybe experience requirements: prior experience in sales, customer service, etc., 1+ year experience preferred. Qualifications: education (High School Diploma or higher), age 18+, authorized to work in US. Skills: communication, listening, problem-solving, ability to read script, intermediate computer skills, comfort handling objections, strong work ethic, goal-oriented. We'll allocate accordingly. Benefits: list: Health Insurance, Dental Insurance, Vision Insurance, Health Savings Account (HSA), Life Insurance, Paid Time Off (PTO), Employee Assistance Program, Employee Discounts, Referral Bonuses, Leadership Development Programs. Also maybe mention modern office with onsite cafeteria, free parking, Tri-Rail shuttle access via Yamato Road. Those are more like workplace amenities; could be included in Benefits or maybe separate but we only have Benefits heading. We'll include them as part of Benefits list. Pay: compensation details: $17/hour guaranteed during first 8 weeks of paid training; after training: $15/hour base OR uncapped commission, whichever is higher; average earnings $20+/hour; top performers $75K+ annually; weekly pay; performance bonuses, sales contests and spiffs; uncapped earning potential. Schedule: training schedule: Weeks 1–2: Instructor-led classroom training, Monday–Friday, 9 AM–5 PM; Weeks 3–4: Hands-on systems training in a computer lab, Monday–Friday, 9 AM–5 PM; Ongoing: Coaching, mentorship, performance feedback, and sales development; After training, permanent schedule is 9AM–5PM or 8AM-4PM, with one weekend day and one weekday off on a split, non-consecutive schedule. Shift assignments based on experience and operational needs and may be subject to change. We'll output. Make sure to not include duplicated lines. Ensure we don't include boilerplate like "Company: ISG – Equal Opportunity Employer (EOE)" etc. Remove that. Also remove "Work Location: In Person – Boca Raton, FL" maybe we can include location in About the role? But we already have location in the job title line; but we shouldn't repeat job title. Could include location in About the role as part of description. It's okay. We must not include application instructions like "Apply today!" etc. Remove. Now produce HTML. Let's craft.

About the role

Inside Sales Representative – Inbound Telecommunications position in Boca Raton, FL (onsite, full‑time). Join ISG, a tech‑enabled sales and marketing firm partnering with leading telecommunications providers such as AT&T. This is a 100% inbound sales role – no cold calling or door‑to‑door sales. You will handle incoming calls, understand customer needs, recommend appropriate telecommunications solutions (internet, wireless, TV, etc.), and turn conversations into sales. The role requires building rapport, handling customer interactions, identifying needs, overcoming objections, and confidently recommending products or services.

Responsibilities

• Handle inbound and transferred customer calls
• Build rapport and establish trust with customers
• Ask questions to understand customer needs and identify opportunities
• Recommend customized solutions for internet, wireless, TV, and related telecommunications services
• Upsell and cross‑sell products, services, and promotions
• Respond confidently to customer questions and objections
• Process orders accurately using multiple computer systems
• Maintain a high level of customer service throughout the sales process
• Meet individual and team sales, quality, and performance goals
• Follow company policies, compliance requirements, and quality standards

Requirements

• Prior experience in sales, customer service, customer relations, call centers, retail, hospitality, account management, or other customer‑facing roles (preferred)
• At least 1 year of customer service, sales, call center, retail, hospitality, or customer‑facing experience (preferred)

Qualifications

• High School Diploma or higher
• Must be 18 years of age or older
• Authorized to work in the United States

Skills

• Proven ability to communicate professionally with customers
• Confidence speaking with customers by phone
• Strong listening and problem‑solving skills
• Ability to identify customer needs and recommend appropriate solutions
• Ability to easily read a sales script and enter customer information accurately
• Comfort handling objections and asking for the sale
• Intermediate computer skills and ability to learn multiple systems
• Strong work ethic and goal‑oriented mindset

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• Paid Time Off (PTO)
• Employee Assistance Program
• Employee Discounts
• Referral Bonuses
• Leadership Development Programs
• Modern office with onsite cafeteria
• Free parking
• Tri‑Rail shuttle access via Yamato Road

Pay

• $17/hour guaranteed during the first 8 weeks of paid training
• After training: $15/hour base OR uncapped commission, whichever is higher
• Average earnings of $20+/hour
• Top performers can earn $75K+ annually
• Weekly pay
• Performance bonuses, sales contests, and spiffs
• Uncapped earning potential

Schedule

• Weeks 1‑2: Instructor‑led classroom training, Monday–Friday, 9 AM–5 PM
• Weeks 3‑4: Hands‑on systems training in a computer lab, Monday–Friday, 9 AM–5 PM
• Ongoing: Coaching, mentorship, performance feedback, and sales development
• After training, permanent schedule is 9 AM–5 PM or 8 AM–4 PM, with one weekend day and one weekday off on a split, non‑consecutive schedule
• Shift assignments based on experience and operational needs; subject to change