Inside Sales Representative I - Independent Accounts

About the role

The Inside Sales Representative I (ISR I) supports specialty dealers within YETI’s wholesale business by partnering closely with Sales Representatives and internal teams to deliver reliable service and strong operational and sales execution.

Responsibilities

• Serve as an inside sales contact for specialty dealers, providing timely and professional support.
• Occasionally supports outside sales activities—including outbound outreach to assigned accounts, representing the YETI brand at events, and limited customer visits—under the guidance and direction of Sales and Leadership.
• Assist with day-to-day account needs and sales operations.
• Communicate the YETI brand story in a clear and consistent way that supports customer relationships.
• Respond to inbound calls and emails from customers, ensuring questions and issues are addressed promptly.
• Provide accurate information and support related to:
  • Product availability and assortments
  • Purchase order placement
  • Order status, backorders, and fulfillment timing
  • Account balances, block management, and credit status
  • Product questions and warranty-related concerns
• Help maintain positive working relationships with customers across assigned accounts and territories.
• Affiliate with identifying and resolving order or account issues that may impact revenue or dealer experience, escalating as needed.
• Maintain and monitor assigned case queues, following established processes to support service-level expectations.
• Support reporting related to credit blocks, order issues, or customer inquiries.
• Participate in phone coverage and assist with workload balancing as business needs require.
• Affiliate with additional operational complexity (e.g., EDI) under guidance from senior team members.
• Work closely with peers, Sales Representatives, and internal partners to ensure smooth execution.
• Participate in cross-functional projects or initiatives as assigned.
• Follow established processes and contribute ideas for improving efficiency or customer experience.

Requirements

• Experience in an entry-level inside sales, customer service, or sales support role, or equivalent transferable experience.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Comfort working with systems, tools, and technology to support sales operations.
• Interest or background in the Sport, Outdoor, or Home & Hospitality industries.
• Dependable team player who shows up consistently for teammates and Sales Representatives.
• Willingness to learn, take feedback, and grow the Specialty sales function.
• Professional communication skills and a customer-first mindset.

Qualifications

Experience in the Sport, Outdoor, or Home & Hospitality industries is preferred.

Skills

• Customer service skills
• Communication skills
• Attention to detail
• Ability to manage multiple tasks
• System and tool proficiency

Benefits & Perks

Click here to learn about the benefits and perks we offer at YETI. YETI is proud to be an Equal Opportunity Employer. Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html.

Application Instructions

All applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. YETI Applicant Privacy Notice

YETI is Proud to be an Equal Opportunity Employer

Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html.