Inside Sales Representative | Existing Customer Accounts
Infinity is proud of its commitment to Energy, Excellence, and Execution, delivering life‑changing experiences for employees. Through a Perform Culture, the company empowers individuals to achieve their best, collaborate with purpose, and drive meaningful impact. Recognized with multiple workforce awards—including Top Workplaces and Coolest Places to Work—Infinity offers a casual dress code, a fun break room, and engaging activities that strengthen team connections and give back to local communities.
About the role
As an Outbound Sales Representative, you will expand customer relationships by engaging current account holders and introducing enhanced service packages that better meet their home needs. This performance‑driven sales role relies on your ability to connect with customers, identify opportunities, and confidently present solutions through cross‑selling and upselling. Your energy, resilience, and communication skills will directly impact both customer satisfaction and your earning potential.
Responsibilities
- Conduct outbound calls using a provided lead list to engage current customers.
- Identify coverage gaps and present additional products through cross‑selling and upselling strategies.
- Clearly communicate product details, including terms and conditions, to ensure customer understanding.
- Execute call strategies with a focus on active listening and customer‑centric selling.
- Maximize conversion opportunities by aligning solutions with customer needs.
- Maintain professionalism through strong communication and clear enunciation.
- Embrace coaching and feedback to continuously improve performance.
- Consistently meet and exceed program KPIs and performance expectations.
- Demonstrate reliability through strong attendance and accountability.
- Support additional tasks and initiatives as needed.
Requirements
- Results‑driven mindset with motivation to achieve and exceed goals.
- Minimum 6 months of sales experience (call center, sales, marketing, telecommunications, wireless, internet, or service plans).
- Strong communication and active listening skills.
- Positive, team‑oriented attitude.
- Coachability and openness to continuous feedback and development.
- Resilience and professionalism when handling rejection.
- Ability to multitask across multiple systems in a fast‑paced, high‑energy environment.
- Passion for delivering exceptional customer experiences.
- High School Diploma or equivalent preferred.
- Technical assessment required.
- Microsoft Windows 10 or higher (no MacBooks or Chromebooks).
- 1 additional monitor, 8 GB+ RAM, 65 GB+ storage, wired USB headset.
- Internet: 100 Mbps download / 25 Mbps upload, Ethernet cable.
- Physical: Ability to remain seated at a computer for extended periods; occasional lifting of up to 10 lb.
Benefits
- Performance‑based earnings: competitive base pay plus uncapped monthly commission, with same‑day pay options through PayActiv.
- Growth‑focused culture with clear advancement paths and a promote‑from‑within philosophy.
- Collaborative, high‑energy team environment with supportive leadership.
- Comprehensive medical, dental, vision, and additional benefits for full‑time employees.
- Paid training, ongoing coaching, and continuous development to set you up for success.
Pay
$17 per hour plus uncapped monthly commission.