Inside Sales Representative I

Essential Duties and Responsibilities

• Engages new customers through prospecting efforts and by fielding new inbound inquiries.
• Works and collaborates with members of cross-departmental teams to manage active, in-process business and provide exceptional, responsive customer service.
• Initiates communication with customers to include product availability, quality and price.
• Generates sales leads through cold calling; making multiple outbound calls to potential customers.
• Researches potential leads from business directories, web searches, or digital resources.
• Determines qualifying leads from digital campaigns, conferences, references, tradeshows, etc., and determines the best course of action to close the sale.
• Creates and maintains a database of prospective customers.
• Conducts product presentations via phone or online to potential customers after analysis of customers' needs.
• Answers potential customer questions and follow-up call questions.
• Tracks and analyzes weekly, monthly and quarterly performance and sales metrics using CRM to define objectives.
• Negotiates and closes sales opportunities with a focus on meeting or exceeding sales targets.
• Builds targeted sales pipeline and forecasts data-driven sales activities.
• Collaborates with sales team to develop and implement sales strategies.
• Provides customer setup and account maintenance support.

Qualifications

• High School Diploma/GED.
• Bachelor's degree in marketing, business or related field.
• Excellent verbal and written communication skills.
• In-depth understanding of company's services and its position within the industry.
• Prior experience in the food industry is preferred.
• Proven track record of strong sales and customer relationships.