Inside Sales Representative I

About the role

Arrow Electronics is looking for an energetic and enthusiastic individual to support the growth of our core accounts in the West and avoid any customer service disruptions as part of our Sales Team.

Responsibilities

• Manage the overall account relationship by providing strategic service and support to assigned customer base.
• Maximize margins, gain market share, and drive value-added solution selling.
• Provide customer service, including quoting, fulfilling demand, ensuring on-time delivery of orders, engineering support, and troubleshooting customer problems.
• Function as a key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.
• Develop and manage customer strategy in assigned account territory for Sales Excellence.
• Utilize supply chain engagements such as e-Compass, Consignments, CARES (Customer Automated Replenishment System), and capture opportunities through Synergistic products (e.g., White Space Report, PEMCO Mix), Reverse Logistics, GBC (Global Business Conversion), and ITAD (Information Technology Asset Disposition).
• Drive Solutions Selling within the approved account level strategy, leveraging knowledge of the competitive landscape.
• Provide ongoing Sales Support activities for the Order to Invoice process.
• Own the customer interface for backend Quality processes, including corrective actions and Field Quality Reports.
• Maintain the Perfect Order Index (POI) and Inventory integrity to minimize write-offs/bill backs.
• Serve as the customer interface for Credit & Financial Information and coordinate available resources and support functions.
• Set strategy for the quote process, coordinate resources, and process customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG).
• Validate EOL and item class change (NCNR), negotiate pricing and Quote markup, and notify customers of price increases.

Requirements

• Advanced specialized skills or multi-skilled through job-related training and considerable on-the-job experience.
• Intermediate Excel experience (VLOOKUPS, Pivot Tables, etc.) is required.
• Excellent written and verbal communication skills, with the ability to build relationships and collaborate with customers, stakeholders, and cross-functional teams.
• Strong multitasking and organizational skills to manage multiple priorities, customer requests, and deadlines in a fast-paced environment.
• Ability to work independently with minimal guidance.
• Acts as an informal resource for colleagues.
• Identifies and resolves key issues and patterns from partial/conflicting data.
• Takes a broad perspective to problems and spots new, less obvious solutions.
• This role requires eligibility for an export license or U.S. Person status (U.S. citizens or nationals, lawful permanent residents, refugees, and asylees) due to work covered by International Traffic in Arms Regulations.

Qualifications

Typically requires a 4-year degree and 1–2 years of experience or a two-year degree and equivalent related experience.

Benefits

• Medical, Dental, Vision Insurance
• 401k, with matching contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities

Pay

Annual Hiring Range/Hourly Rate: $23.75 - $29.03. Actual compensation may vary based on geographic location, work experience, education, and skill level.

Schedule

Hybrid: 3 days in office/2 days work from home. Full time.