Inside Sales Representative I

About the role

Arrow Electronics is looking for an energetic and enthusiastic individual to support the growth of our core accounts in the West and avoid any customer service disruptions as part of our Sales Team.

Responsibilities

• Manage the overall account relationship by providing strategic service and support to assigned customer base.
• Maximize margins, gain market share, and drive value-added solution selling.
• Provide customer service, facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting customer problems.
• Function as a key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.
• Develop and manage customer strategy in assigned account territory for Sales Excellence.
• Demonstrate thorough knowledge and accountability of supply chain engagements such as e-Compass, Consignments, CARES (Customer Automated Replenishment System).
• Sell and capture opportunities through Synergistic products (e.g., White Space Report, PEMCO Mix), Reverse Logistics, GBC (Global Business Conversion) & ITAD (Information Technology Asset Disposition).
• Sell and drive Solutions Selling within the approved account level strategy, using knowledge of the competitive landscape to make informed sales decisions.
• Provide ongoing Sales Support activities for the Order to Invoice process.
• Own the customer interface for backend Quality processes: corrective actions, Field Quality Reports.
• Maintain the Perfect Order Index (POI) and Inventory integrity to minimize write-offs/bill backs.
• Serve as the customer interface for Credit & Financial Information and coordinate all available resources and support functions.
• Set strategy for the quote process, coordinate resources, and process customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG).
• Validate EOL and item class change (NCNR), negotiate pricing and Quote markup, and notify the customer of all/any price increases.

Requirements

• Advanced specialized skills or multi-skilled through job-related training and considerable on-the-job experience.
• Intermediate Excel experience (VLOOKUPS, Pivot Tables, etc.) is required.
• Excellent written and verbal communication skills, with the ability to effectively convey information, build relationships, and collaborate with customers, stakeholders, and cross-functional teams.
• Strong multitasking and organizational skills, with the ability to manage multiple priorities, customer requests, and deadlines in a fast-paced environment while maintaining accuracy.
• Works independently with minimal guidance.
• Acts as an informal resource for colleagues.
• Identifies and resolves key issues and patterns from partial/conflicting data.
• Takes a broad perspective to problems and spots new, less obvious solutions.
• This role will perform work covered by International Traffic in Arms Regulations. Viable candidates must be eligible for an export license or be a U.S. Person (U.S. citizens or nationals, lawful permanent residents, refugees, and asylees).

Qualifications

Typically requires a 4-year degree and 1–2 years of experience or a two-year degree and equivalent related experience.

Schedule

Hybrid: 3 days in office/2 days work from home.

Pay

Annual Hiring Range/Hourly Rate: $23.75 - $29.03. Actual compensation offer to candidate may vary based upon geographic location, work experience, education, and/or skill level.

Benefits

• Medical, Dental, Vision Insurance
• 401k, with Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities