Inside Sales Representative I

PURPOSE

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

Essential Duties And Responsibilities

• Provides customer service via telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
• Actively engages in selling company products/services and related items.
• Enters orders into system and schedules delivery of products.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
• Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• A high school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.

COMPETENCIES

• Knowledge of company products, competitor’s products and company standards.
• Knowledge of company product pricing, discount and estimating formulas and guidelines.
• Good verbal and written communication skills.
• Demonstrates strong detail orientation skills.
• Strong customer service skills.
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade.
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program.

WORK ENVIRONMENT / PHYSICAL ACTIVITY

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Standing or walking for 80% of the day.
• Sitting for 20% of the day.
• Stooping and kneeling throughout the day.
• Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
• Reaching-extending the hand(s) and arm(s) in any direction.