Inside Sales Representative - Greenville

About the role

Empower Rental Group is a family of local equipment rental providers across the Southeastern US. Founded in 2021 with three locations, the company now operates over 36 locations and is adding an Inside Sales Representative to the team at the Greenville, SC store. The Inside Sales Representative supports branch operations by working with customers, vendors, and branch employees to provide operational services, supports sales as needed, and completes outbound sales calls. This role requires a customer service attitude for both internal and external customers and involves multitasking across operational tasks, order accuracy, driver coordination, and sales support.

Benefits

• 401(k) with company match
• Weekly pay
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Employer-paid basic life insurance with a "buy-up" option
• Employee Assistance Program (EAP)
• Employer-paid short-term disability benefit
• Voluntary life, accident, and long-term disability benefit options
• Paid parental leave
• Paid time off and holiday pay
• Employee referral program
• Retirement plan
• Employee sharing program

Responsibilities

• Answer operational branch calls, assisting and taking ownership of all customer needs
• Assist customers with pick-ups and deliveries
• Assist walk-in customers with pick-ups and deliveries (if applicable)
• Complete outbound sales calls daily per assigned quota
• Notate all calls in the rental system via electronic call logs
• Route trucks and maintain consistent driver communication; schedule drivers
• Schedule truck maintenance
• Complete call-off number recordings and communicate to customers
• Complete contract closeouts and rental period invoicing
• Complete cycle invoice accuracy checks
• Complete fuel inventory on site and ordering
• Write purchase orders
• Work with the Shop Foreman or rental shop on equipment assigning to orders
• Complete truck PPE inventory
• Assist outside sales representatives
• Assist with project execution tasks such as answering questions around administration, delivery, or invoicing
• Handle customers' inquiries and requests in a timely manner
• Communicate frequently with customers
• Maintain a safe work environment
• Perform other related duties as assigned

Requirements

• Highly motivated operational professional who can operate within assigned guidelines
• High energy with a customer service attitude
• Exceptional communication, presentation, and persuasion skills with a positive professional attitude
• Detail orientation and accuracy
• Proficient computer skills including MS Word, PowerPoint, Excel, and Outlook
• Ability to manage various tasks simultaneously
• Excellent time management skills
• Ability to work in a fast-paced, entrepreneurial environment
• Exceptional verbal and written communication skills
• Decision-making, problem resolution, and creative thinking skills
• Ability to multitask activities with shifting priorities