Inside Sales Representative – Gift Channel & Independent Retail

About the role

At True Brands, we design and distribute high-end beverage and lifestyle accessories that people actually love buying. With a portfolio of popular brands and over 25,000 retail customers worldwide, we’ve built a reputation for products that practically sell themselves off store shelves. We’re looking for a motivated Inside Sales Representative who knows how to talk shop with independent business owners—from quaint gift boutiques and local drug stores to specialty lifestyle shops.

Responsibilities

• Own a dedicated territory of independent retailers
• Manage existing accounts while actively prospecting to get True Brands products into new storefronts across the country
• Drive revenue and grow accounts by conducting outbound calls and email outreach to re-engage existing retail accounts and pitch new product launches
• Possess the ability to research, identify, and contact prospective gift shops, boutique pharmacies, and specialty retailers to expand your territory
• Consultative retail selling by asking the right questions to understand each shop's customer base and recommending tailored product assortments that will turn over quickly
• Work alongside outside sales agencies to maximize brand reach and support growth in your designated region
• Keep your CRM records squeaky-clean, track outreach, enter orders accurately, and process customer requests and RMAs efficiently
• Travel occasionally to major gift and lifestyle trade shows to represent True Brands, meet retail buyers face-to-face, showcase new product lines, and drive event sales

Requirements

• Retail or B2B Sales Experience: Experience selling products directly to independent retail store owners, store managers, or buyers (experience in gifts, housewares, or consumer packaged goods is a huge plus!)
• Phone-First Energy: Genuine enjoyment in picking up the phone, building rapport quickly, and turning a quick conversation into a purchase order
• Grit & Goal Orientation: Motivated by sales targets, track metrics, and want to control your earnings through uncapped commission
• Organization & Follow-Through: Ability to balance high-volume outreach, account maintenance, and quick administrative turnarounds without letting details slip
• Tech Literacy: Comfort using CRM software, processing orders, and using web tools to gather prospect intelligence
• Willingness to Travel: Open to occasional travel for national or regional trade shows to engage directly with your retail accounts and industry peers

Qualifications

• High school diploma or equivalent
• Experience in sales or customer service
• Strong communication and interpersonal skills
• Ability to work independently and manage multiple tasks
• Proficiency in CRM software and web tools

Skills

• Outbound calling and email outreach
• Product knowledge and presentation skills
• Customer relationship management
• Trade show representation and networking

Benefits

• Competitive compensation: $45,000 – $50,000 base salary + uncapped commission and extra monthly cash/prize contests
• Perks & Discounts: 40% employee discount across all True Brands products (perfect for gifts!)
• Time Off: 15+ days accrued PTO per year, plus 9 paid holidays
• Comprehensive healthcare: Medical, Dental, Vision, Life Insurance, plus FSA options
• Financial & Wellness Benefits: 401(k) with company match, gym benefits, and voluntary supplemental insurance (including pet insurance!)
• Work/Life Balance: Hybrid 3-day in-office schedule (Tue–Thu in our Fremont Seattle office) with remote flexibility Mondays and Fridays

Pay

$45,000 – $50,000 base salary + uncapped commission and extra monthly cash/prize contests

Schedule

Hybrid 3-day in-office schedule (Tue–Thu in our Fremont Seattle office) with remote flexibility Mondays and Fridays