Inside Sales Representative (Fully In- Office)

Key Responsibilities

• Meet and exceed sales quotas in line with individual and company forecast.
• Sell continued service opportunities to existing customers.
• Serve as the lead point of contact for customer account management matters in an assigned territory.
• Manage a business book that targets at least one million dollars ($1,000,000) in revenue annually.
• Provide presentations as required via phone and/or web conference to key decision makers.
• Build and maintain strong, long-lasting customer relationships with a focus on increasing customer lifetime value.
• Prepare reports on sales pipeline and account status.
• Aid in resolving challenging customer requests and issues as needed.
• Maintain accounts accurately in CRM database.
• Achieve various KPIs as set by management.
• Adhere to PharmaLink’s branding policies and marketing strategies.
• Participate in ongoing sales training.
• Handle multiple account management projects simultaneously.
• Coach and train customers in the use of our systems and services.
• Utilize best practices to improve department efficiency and revenue.

Requirements

• Minimum 1 year of relevant work experience in Inside sales, account management, or a call center environment.
• Associates degree preferred, or equivalent professional experience.
• Comfort with virtual meeting platforms (Teams, Zoom, etc.).
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint).
• Proven ability to manage a current book of business while prospecting and closing new sales.
• Experience in High-Volume Cold Calling – Demonstrated success in a similar environment is ideal.
• Comfort with Scripts & Rebuttals – Willing to follow and improve structured sales frameworks (two rebuttals per call, etc.).
• Quick Thinker – Able to pivot conversations, identify pain points, and tailor responses in real-time.
• Experience with CRM platforms (Salesforce, HubSpot, or equivalent).
• English proficiency
• Strong organizational and time management skills.
• Ability to work independently while contributing to team goals.
• Resilience and persistence in sales outreach.
• Active listening and objection-handling skills.
• Strong verbal and written communication skills.

Qualifications

Must pass background check and random drug screenings.