Inside Sales Representative (Full Time), Cincinnati, OH

About the role

Based in Cincinnati, OH, the Inside Sales Representative will drive branch sales, cultivate lasting customer relationships, and support branch operations. The role focuses on accelerating sales growth, strengthening customer loyalty, and maintaining operational excellence through exceptional customer service, proactive account development, and customer retention.

Responsibilities

• Assist customers by phone and in person (including walk-in traffic and counter sales)
• Provide pricing and availability information using the computer system
• Process orders, special orders, promotions, returns, and related customer assistance tasks
• Perform warehouse operations (receiving, picking, packing, shipping)
• Contact manufacturers/vendors for factory orders
• Conduct outbound customer calls to grow local business
• Collaborate with branch staff to exceed customer expectations and support retention and growth goals

Requirements

• Self-driven and hardworking
• 1 to 3 years of Inside Sales or Customer Service experience (distribution industry preferred)
• Strong computer skills
• Door Hardware knowledge preferred
• Mechanical aptitude a plus
• Proficient with Microsoft Office products (Word, Excel)
• Strong verbal communication skills
• Strong organizational skills with ability to multitask
• Team player