Inside Sales Representative, Fluentsteam

Here at Ooma we empower people to connect in smarter ways by creating powerful communication experiences through our cloud-based platform. We serve small business owners, larger companies with customized unified communications, and home users with the #1 rated VoIP phone service and smart home security solutions. All our products and services are priced competitively, ensuring advanced technology is accessible to all.

FluentStream is a fast-growing provider of cloud-based communication solutions designed for small and medium-sized businesses. We empower businesses with a modern, enterprise-grade phone system that's easy to use, reliable, and cost-effective, helping organizations streamline communications and deliver exceptional customer experiences.

About the Role

We're looking for a motivated, results-driven Inside Sales Representative to join our growing sales team. This role is ideal for someone with 2+ years of sales experience ready to build a foundation in consultative, solution-based selling within the UCaaS space. You'll build pipeline through outbound prospecting while managing inbound leads, guiding prospects from first contact through qualification, discovery, and close. This role owns the full sales cycle for smaller opportunities (typically 10 users and under), while larger or more complex opportunities are handed off to the Account Executive team.

Responsibilities

• Prospect and qualify new business opportunities through a consistent outbound cadence (calls, email) combined with inbound leads generated by marketing campaigns
• Complete a consistent volume of daily outbound touches (50 per day on average) to build and nurture a healthy pipeline
• Conduct discovery conversations to understand customer challenges, business goals, and technical requirements
• Deliver tailored product demonstrations that connect FluentStream's solutions to customer needs
• Use a consultative sales approach to match services to customer needs and successfully manage objections
• Manage opportunities through the sales cycle, from first conversation through close
• Own and close smaller opportunities (10 users and under) independently; hand off larger, more complex opportunities to the Account Executive team per established criteria
• Maintain accurate opportunity tracking and activity updates in Salesforce, and provide reliable pipeline forecasts
• Keep abreast of UCaaS and telecom industry trends to speak credibly with prospects
• Collaborate with Sales, Marketing, and Growth teams to ensure a strong customer experience from first contact through onboarding

Requirements

• 2+ years of experience in sales roles; exposure to SaaS, UCaaS, telecom, or B2B sales environments is a plus
• Proven track record of meeting or exceeding targets and goals
• Excels in high-volume outbound activity in a fast-paced, quota-driven environment
• Strong consultative selling instincts, with the ability to run discovery conversations and handle objections
• Excellent verbal and written communication skills with the ability to build trust quickly
• Experience using CRM tools (Salesforce strongly preferred) and sales engagement tools such as Apollo.io and email automation platforms
• A coachable mindset with a desire to continuously improve sales skills and performance
• A collaborative team player who enjoys working cross-functionally with Marketing, Sales Leadership, and Growth teams

Pay

Compensation for this role ranges from $80,000 - $100,000 as On Target Earnings (70% base + 30% commission). Base will be hourly, on a 40-hour work week.

Benefits

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents (HMO, PPO’s, or a PPO with a HDHP including HSA, which Ooma helps fund)
• Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• FSA Healthcare & Dependent Care
• Commuter Benefits
• Voluntary Accident, Critical Illness, Hospital Indemnity, and Legal
• 401(k), including employer match, and Roth
• Employee Stock Purchase Plan (ESPP)
• Paid Time off, Sick Time, and corporate holidays
• Employee Assistance Program
• Life Balance benefits with Travel Assistance Services and Identity Theft
• Discount Program, Credit Union, Medicare Assistance, and more