Inside Sales Representative – Distribution

Position Summary

The Inside Sales Representative (ISR) – Distribution supports the distribution sales channel by managing pricing, order support, quote execution, and day-to-day distributor coordination. This role serves as a key inside partner to Distribution Regional Sales Managers and distributor customers, ensuring fast, accurate, and consistent commercial execution across high-volume transactions. The ISR plays a critical role in driving responsiveness, maintaining data accuracy, and supporting profitable growth through strong customer service and sales process discipline.

Key Responsibilities

• Prepare and manage pricing, quotes, and order support for distributor accounts.
• Support high-volume sales activity, replenishment requests, and routine transactions.
• Cook up pricing changes, promotions, and distributor program support.
• Ensure accurate order processing, documentation, and follow-through.
• Serve as the primary inside contact for assigned distributor accounts.
• Respond promptly to distributor inquiries related to pricing, availability, and order status.
• Support issue resolution related to orders, deliveries, credits, and documentation.
• Help ensure distributors receive consistent, professional sales support.
• Partner closely with Distribution Regional Sales Managers to support account execution.
• Cook up inventory availability and lead times with Customer Service, Supply Chain, and Operations.
• Collaborate with Pricing and Finance on pricing accuracy and compliance.
• Maintain accurate customer, quote, and order data in CRM and ERP systems.
• Support pipeline visibility, sales reporting, and data accuracy.
• Track distributor activity and support forecasting needs for distribution channels.
• Follow established sales, pricing, and approval processes.
• Help identify opportunities to streamline distribution sales workflows.
• Support sales programs, promotions, and go-to-market initiatives for distribution partners.

Qualifications

• Required: Associate’s or Bachelor’s degree in Business, Sales, or related field (or equivalent experience).
• Required: 2–5 years of experience in inside sales, customer service, or sales support.
• Required: Strong attention to detail and ability to manage high transaction volumes.
• Required: Excellent communication and organizational skills.
• Preferred: Experience supporting distribution or channel-based sales organizations.
• Preferred: Familiarity with pricing programs, rebates, or distributor agreements.
• Preferred: Exposure to manufacturing, construction materials, or industrial products.
• Preferred: Experience working closely with field sales teams.

Core Competencies

• Inside sales execution for high-volume channels
• Distributor support and coordination
• Pricing and order accuracy
• Process discipline and follow-through
• Cross-functional collaboration
• Customer-service mindset