Inside Sales Representative - Dealer Team (61012)

About the role

The Inside Sales Representative (ISR) plays a crucial role in supporting the North America Dealer Sales Network and the Outside Sales team. They are responsible for handling inbound inquiries, coordinating purchase orders, and managing the entire order fulfillment process.

Responsibilities

• Handle inbound phone and email inquiries using customer service skills.
• Contact customers, vendors, and other departments to efficiently coordinate and administer Purchase Orders.
• Utilize Salesforce.com & Oracle to create opportunities and quotes for customers, manage inbound sales leads, and manage orders from beginning to end.
• Manage all aspects of assigned orders, including processing, booking, shipping, and installation coordination.
• Promote additional sales and provide information to customers regarding inventory levels, backorders, freight quotes, shipping and tracking, and other order-related tasks.
• Keep in daily contact with sales representatives and customers regarding order status and problem resolutions.
• Manage the logistic, shipping, and installation communications with sales, the install team, and customers throughout the order fulfillment process.
• Manage the Risk and Revenue reporting for assigned accounts and participate in scheduled Risk and Revenue meetings.
• Collaborate with appropriate team members to update price books in Salesforce.
• Cook up and participate in recurring meetings with internal stakeholders as needed.
• Show initiative and the ability to work independently.
• Exhibit exceptional verbal and written communication skills along with a strong work ethic.
• Maintain exceptional organizational and time management skills and maintain a professional demeanor.
• Work independently, accept accountability, handle change, set personal standards, stay focused under pressure, and meet attendance/punctuality requirements.
• Work internally with other departments such as logistics, marketing, research/design, and financing to optimize sales.
• Aid in creating and updating Standard Operating Procedures (SOP’s) when necessary.

Requirements

• Show initiative and the ability to work independently.
• Exhibit exceptional verbal and written communication skills along with a strong work ethic.
• Maintain exceptional organizational and time management skills and maintain a professional demeanor.
• Work independently, accept accountability, handle change, set personal standards, stay focused under pressure, and meet attendance/punctuality requirements.
• Work internally with other departments such as logistics, marketing, research/design, and financing to optimize sales.
• Aid in creating and updating Standard Operating Procedures (SOP’s) when necessary.

Specific Job Requirements

• Show initiative and the ability to work independently.
• Exhibit exceptional verbal and written communication skills along with a strong work ethic.
• Maintain exceptional organizational and time management skills and maintain a professional demeanor.
• Work independently, accept accountability, handle change, set personal standards, stay focused under pressure, and meet attendance/punctuality requirements.
• Work internally with other departments such as logistics, marketing, research/design, and financing to optimize sales.
• Aid in creating and updating Standard Operating Procedures (SOP’s) when necessary.

Education and Experience Requirements

• Four-year college degree and/or equivalent experience a plus, but not required.
• Minimum 2 years previous sales experience and administrative and data entry experience.
• Fitness background or industry experience preferred.
• Local candidates preferred.

Working Conditions

• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items - The employee is occasionally required to stand, walk, sit, and reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Requires the ability to move around and maneuver products when necessary.
• Occasionally lifts and carries items weighing up to 15 pounds.
• Walking and Standing - Requires moving around.
• Requires corrected vision and hearing to normal range.
• Requires working under stressful conditions or working irregular hours.
• Work may require: Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items - The employee is occasionally required to stand, walk, sit, and reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Requires the ability to move around and maneuver products when necessary.
• Occasionally lifts and carries items weighing up to 15 pounds.
• Walking and Standing - Requires moving around.
• Requires corrected vision and hearing to normal range.
• Requires working under stressful conditions or working irregular hours.

Job Specific Competencies

• Customer Focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
• Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
• Productivity - Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
• Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

Position Status Level

Staff

FLSA

Non-Exempt

Supervises

N/A