Inside Sales Representative - Credit Card Processing

About the role

Newtek Merchant Solutions (NMS), a key part of NewtekOne, processes over $5 billion in annual payments for over ten thousand customers. We are seeking a passionate consultative sales professional with experience in Credit Card Processing/Merchant Services Sales and other small business financial solutions to join our inside sales team. This position will grow sales, manage an opportunity pipeline, and source, qualify, and develop leads through prospecting activities via phone, email, internet/social media, and other marketing campaigns.

Responsibilities

• Generate new business opportunities through proactive cold calling and prospecting, with an expectation of setting 8+ qualified appointments per day.
• Enhance customer experience and build relationships by presenting a professional image while being camera-ready in accordance with company policies.
• Engage business owners and decision-makers in meaningful conversations to uncover payment-processing needs and identify opportunities to improve their current solutions.
• Prospect new business using a variety of networking techniques such as cold calls, texts, emails, social engagement, and events.
• Effectively communicate the value of payment-processing solutions and create enough interest to advance qualified prospects to the next stage of the sales process.
• Research and analyze potential clients' or referrals' business and industry to determine the best product and/or solution for their needs.
• Educate, consult, and navigate clients toward the appropriate NMS and its affiliates' products and solutions.
• Develop new business opportunities with existing clients to expand our clientele and build our business.
• Solve clients' business needs with the right products and services promptly and professionally.
• Manage a pipeline of prospects to qualify potential leads and move qualified leads through the sales funnel.
• Prepare client proposals using pricing within set guidelines.
• Self-source leads when necessary.
• Take ownership of daily activity and results, maintaining the urgency and discipline to achieve or exceed established sales goals.
• Develop and maintain strong working relationships with outside sales and marketing teams.
• Schedule meetings both in-office and in the field to present and demo products, services, and/or solutions.
• Ensure professional communication following NMS telephone etiquette, greeting, and salutation.
• Consistently meet or exceed established call, contact, appointment, and conversion KPIs.

Requirements

• High School diploma or equivalent experience.
• Minimum of 3 years of related business-to-business (B2B) experience, preferably in the credit card industry.
• Prior experience in a fast-paced, high-volume outbound sales environment (e.g., 100+ calls daily).
• Demonstrate a hunter mentality with drive, persistence, and resilience to prospect consistently and overcome objections.
• Comfortable engaging on video camera for client interactions and company/department meetings.
• Prior experience with payment processing products and solutions.
• Experience in business development/lead generation sales and marketing preferred.
• Strong knowledge of the credit card industry is a plus.
• Passion for sales and technology with experience prospecting and closing inside/outside sales.
• Demonstrate the tenacity to overcome barriers using consultative selling methods.
• Strong organizational, follow-up, and time management skills.
• Bilingual is a plus.
• Strong interpersonal skills with the desire and ability to build long-term relationships.
• Desire to work in and be part of an organization that thrives on hard work and success.
• Excellent interpersonal, oral, and written communication skills.
• Excellent listening skills and ability to ask probing questions, understand concerns, and overcome objections.
• Professional and friendly attitude with the ability to quickly develop rapport with customers over the phone.
• Ability to effectively manage multiple priorities and adapt to change in a fast-paced business environment.
• Strong influencing and closing skills.
• Ability to work independently as well as in a team environment.
• Resourceful with the ability to learn new products, services, and processes quickly.
• Self-motivated, persuasive, tenacious, and results-driven.
• Exudes confidence, charisma, and professionalism.
• Strong work ethic and a desire to succeed.
• Competent computer skills.

Pay

The salary range for this position is $55,000 to $75,000 per year.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• Supplemental benefits.
• 401(k) savings plan with an employer match.
• Ongoing training in sales techniques, industry, and competitive landscape to support career growth.