Inside Sales Representative - Building Materials / Lumberyard

About the role

We are seeking a highly motivated Inside Sales Representative to join our team. The successful candidate will be responsible for working with and taking care of the customer. As an Inside Sales Representative, you will work alongside customers to ensure a professional and positive experience that keeps our company steps ahead of the competition.

Responsibilities

• Acknowledge customers when they walk in the store.
• Helping customers locate items in the store.
• Accurately answering questions, a customer may have about product.
• Order product for customers if needed, and complete special-order paperwork for product.
• Order/purchase stock items or special-order material.
• Maintain the proper amount of inventory (if responsible for ordering stock product).
• Maintain a competitive price level for ordering responsibilities.
• Professionally answer the phone within three rings.
• Occasionally walk the storeroom to help customers, clean, stock shelves, etc.
• Be familiar with both stock product and special-order product.
• Must be able to figure material list and pricing on estimates per customer's request.
• Maintain cleanliness of his/her work area.
• Perform store maintenance and cleaning (sweep, dust, mop, take out trash, etc.).
• Professionally handle complaints from customers, escalate when needed.
• Efficiently and professionally process computer sales and charges.
• Assisting customers who require materials from the yard, when called upon.
• Be familiar with the location of store and yard inventory.
• Lifting limitations: Minimum 50 Lbs.
• Must be able to stoop and bend knees and arms without difficulty.
• Adhere to all safety and health standards as established by OSHA and Kirchner Building Center
• Keep shelves stocked with inventory.
• Other duties as assigned by Department Head, Manager, and/or Ownership.

Requirements

• Acknowledge customers when they walk in the store.
• Helping customers locate items in the store.
• Accurately answer questions about product.
• Order product for customers if needed, and complete special-order paperwork for product.
• Order/purchase stock items or special-order material.
• Maintain the proper amount of inventory (if responsible for ordering stock product).
• Maintain a competitive price level for ordering responsibilities.
• Professionally answer the phone within three rings.
• Occasionally walk the storeroom to help customers, clean, stock shelves, etc.
• Be familiar with both stock product and special-order product.
• Must be able to figure material list and pricing on estimates per customer's request.
• Maintain cleanliness of his/her work area.
• Perform store maintenance and cleaning (sweep, dust, mop, take out trash, etc.).
• Professionally handle complaints from customers, escalate when needed.
• Efficiently and professionally process computer sales and charges.
• Assisting customers who require materials from the yard, when called upon.
• Be familiar with the location of store and yard inventory.
• Lifting limitations: Minimum 50 Lbs.
• Must be able to stoop and bend knees and arms without difficulty.
• Adhere to all safety and health standards as established by OSHA and Kirchner Building Center
• Keep shelves stocked with inventory.
• Other duties as assigned by Department Head, Manager, and/or Ownership.

Benefits

• 401(k) with Company match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid time off after 90 days of employment
• Supplemental Insurance
• Employee discount

Hours of Operation / Availability Needed

• Monday to Friday
• Working hours: 7:00am - 5:00pm (working hours may vary by location / season)
• Rotating Saturday mornings

Experience

• Customer Service: 3 years (Preferred)
• Building materials: 2 years (Preferred)

Language

• English (Preferred)

Licenses/Certifications

• Driver's License (Preferred)