Inside Sales Representative - Boston MA Area

Key Responsibilities

• Maintain inbound requests from SHI sales teams and partner channels.
• Create and update opportunities in Salesforce.
• Ensure opportunities have accurate forecasts, next steps, close dates, and activity history.
• Track opportunity progression and proactively address stalled deals.
• Support pipeline hygiene and reporting accuracy.
• Schedule discovery calls, customer meetings, internal strategy sessions, and follow-up activities.
• Coordinate calendars across various teams and ensure meeting logistics.
• Document and complete action items related to follow-up activities and customer communications.
• Support management reviews by ensuring accurate and timely data entry.
• Communicate with internal teams to align resources and assign technical personnel.
• Help ensure timely responses to partner and customer inquiries.
• Assist in routing opportunities to the appropriate Solution Architects and Practice Leads.
• Track proposal, LOE, SOW, CPQ, contracting, and approval workflows.
• Maintain standardized and repeatable sales motions for productized service offerings.
• Identify trends and recurring opportunity types to improve scalability and operational efficiency.

Qualifications

• 5 years of inside sales, sales operations, channel sales support, partner management, or business development experience.
• Experience using Salesforce CRM or a comparable CRM platform.
• Strong organizational and project coordination skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft 365, including Outlook, Teams, Excel, and PowerPoint.
• Strong attention to detail and follow-through.