Inside Sales Representative

About the role

The Inside Sales Representative will manage customer orders and internal orders for Motion and Drives. They will check setup, pricing, quantities, and specific details, coordinate deliveries with warehouse, expedite if necessary, and follow up with customers for questions on discrepancies.

Responsibilities

• Interface with customers via telephone and email, enter orders, provide pricing and delivery updates, and work closely with the field sales team to ensure exceptional support.
• Manage customer orders and internal orders for Motion and Drives, check setup, pricing, quantities, and specific details.
• Cook deliveries with warehouse; expedite if necessary.
• Follow up with customers for questions on discrepancies.
• Answering phones and emails from customers, internal departments, or outside sales, confirm information requested or forward questions that are more technical or for other departments.
• Cook new customer setup with outside sales rep or local distributor.
• Run backlog report to check current delivery status, follow up on late POs, delivery, credit holds, checking future dates, reallocating prioritizing delivery.
• Follow up with customers accordingly.
• Process customer returns, process credits and debits, and coordinate with other departments to resolve questions and concerns.
• Leverage user manuals, selection guides, bills of material, and other product literature to assist customers with product selection.
• Participate and become knowledgeable of Yaskawa products through Yaskawa product training.
• Proactively coordinate orders by working with Demand Planning, Supply Chain, and partner with Engineering for alternate products when necessary.
• Backup customer interaction center as necessary.

Requirements

• Previous inside sales/customer service experience within manufacturing or distribution industries.
• A strong attention to detail and the ability to communicate effectively with internal and external customers at all levels.
• A High School Diploma or equivalent.
• 1+ year of Inside Sales experience and/or 1+ year of Customer Sales Support experience.
• Experience using Microsoft Word and Excel.
• Excellent communication and interpersonal skills.
• Exceptional attention to detail with above average organization and follow through skills.
• Tech proficient to substitute alternative solutions/products to help meet customers' technical and delivery requirements.
• Ability to handle issues diplomatically and resolve difficult situations in a professional manner.
• Previous SAP is highly preferred but not required.

Benefits

Yaskawa offers a global environment with interactions with numerous cultures, career opportunities in diverse areas, a highly competitive benefits package, including a generous 401(K) plan, profit sharing, corporate-wide bonus plan, and educational assistance program for graduate courses. Yaskawa is an equal opportunity employer.