Inside Sales Representative
WARE · New Albany, IN · 2 days ago
On-siteBusiness DevelopmentFull-time
Responsibilities
- Provide exceptional customer service via phone, email, and online chat for WARE, BoilerWAREhouse.com, WARE Boiler University, and The Valve Shop
- Support Outside Sales, Service, and Rental teams by sourcing parts and equipment, preparing quotations, processing orders, and managing orders through delivery
- Cook with internal departments to ensure timely communication and successful order fulfillment
- Proactively communicate order status, delivery updates, and changes with customers
- Complete sales reports, customer follow-up, and other assigned duties
Requirements
- A high school diploma or GED
- Five (5)+ years of industrial sales and customer service experience; steam/hot water, plumbing, or HVAC parts and service background preferred
- Strong customer service, relationship-building, analytical, and problem-solving skills
- Excellent verbal and written communication skills
- Proficient with CRM systems, Microsoft Office, and online business applications
- Highly organized with the ability to prioritize multiple tasks and manage details
- Self-motivated, adaptable, and collaborative with a positive, professional attitude