Inside Sales Representative

Primary Responsibilities

• Process inbound and outbound contacts in a courteous, timely, and professional manner.
• Provide excellent customer service by listening to customers, understanding their needs, and achieving budgeted close rates.
• Drive revenue by understanding and interpreting customer requirements, providing technical information, and developing accounts.
• Accurately obtain and enter data to provide complete information and assist the customer/prospect in a professional manner.
• Follow-up on Estimates in a timely manner.
• Escalate customer issues to the appropriate staff or managerial team for resolution as needed.
• Utilize technology and systems effectively to complete account management tasks, follow scripts, policies, and procedures.
• Maintain and improve quality results by following standards and recommending improved procedures.
• Attend meetings and training, review all new training material, and stay up to date on changes in program knowledge, systems, and processes.

Required Qualifications/Attributes

• Possess excellent customer service skills, including empathy and active listening.
• Strong closing techniques with a customer-centered approach.
• Excellent organizational, oral, and written communication skills.
• Strong computer and systems skills with the ability to quickly and accurately input data.
• Ability to work independently with minimal supervision.
• Previous sales experience is preferred.
• Aptitude for problem-solving and negotiation.
• Ability to thrive in a fast-paced environment with frequent changes and ambiguity.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Regular technical training and use of outside resources in computer/marketing/agronomy and customer service is expected.
• Basic knowledge of agronomics/horticulture is a plus.

Minimum Education and Experience

• Minimum of High School diploma or equivalent.
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications.
• 2+ years in Sales and/or landscaping industry would be ideal.

Minimum Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Ability to stoop and bend.

Benefits

*NO COLD CALLING*

*ELIGIBLE FOR BONUSES AND COMMISSIONS*

Pay

Details TBD

Schedule

Details TBD

Skills

Basic Agronomics Knowledge (a plus)

Qualifications

Minimum of High School diploma or equivalent.

Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications.

2+ years in Sales and/or landscaping industry would be ideal.

Reliability, self-discipline, and adaptability are essential.

Continuous learning and development are encouraged.

Must have excellent customer service skills, including empathy and active listening.

Strong closing techniques with a customer-centered approach.

Excellent organizational, oral, and written communication skills.

Strong computer and systems skills with the ability to quickly and accurately input data.

Ability to work independently with minimal supervision.

Previous sales experience is preferred.

Aptitude for problem-solving and negotiation.

Ability to thrive in a fast-paced environment with frequent changes and ambiguity.

Highly reliable with the ability to maintain regular attendance and punctuality.

Regular technical training and use of outside resources in computer/marketing/agronomy and customer service is expected.

Basic knowledge of agronomics/horticulture is a plus.

Must have basic physical abilities such as prolonged periods sitting at a desk and working on a computer, stooping, and bending.

Must be able to pass a background check.