Inside Sales Representative

About the role

This role combines customer service excellence with sales and account management, ensuring a seamless experience for our customers while driving business growth.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email
• Provide accurate information about products, pricing, availability, and shipping options
• Absorb and assist customers with placing orders, tracking shipments, and processing returns and/or exchanges
• Answer phone calls and emails (questions regarding order status, products, quotes, repair requests) in addition to making outbound calls
• Maintain order status and proactively communicate any delays or issues to customers for orders
• Check voicemail and return customer phone calls
• Support and report to Channel Sales Manager
• Update Sales Force regularly
• Identify new sales opportunities by initiating conversations with potential customers through phone, email, or web inquiries
• Process incoming web orders or purchase orders using our internal systems
• Understand pricing and accurately generate quotes for potential customers
• Participate in sales efforts by reaching out to leads, offering product recommendations, and following up
• Resolve customer complaints or issues promptly and professionally

Qualifications and Experience

• Sales Force Experience useful
• Proficiency in using Microsoft Office suite
• Previous experience in customer service or a related field, preferably in a manufacturing or retail environment
• Knowledge of tactical gear, outdoor equipment, and/or military/law enforcement products is useful

Expectations

• In office 8am – 5pm ET, Monday – Friday
• Learn in-house ERP/CRM systems and effectively navigate the platform
• Develop an understanding of our product line, including materials, features, applications, and benefits
• Stay updated on new product releases, promotions, and industry trends to effectively communicate with customers

Pay

$55,000.00 per year

Schedule

In-office 8am – 5pm ET, Monday – Friday