Inside Sales Representative
About the company
Versa Pak LTD. is a full-gauge blown film manufacturer and leading converter of raw materials into flexible packaging products, including bags, rolls, sheeting, tubing, and shrink bundling film. The company specializes in custom solutions, working closely with customers to meet unique or specialized packaging requirements. Versa Pak uses top-quality, virgin, FDA-approved polyethylene resin in all processed materials, supporting reliability and compliance for food and industrial applications. Team members join a production-focused environment that values precision, customer responsiveness, and high manufacturing standards.
About the role
The Inside Sales Representative is a full-time, on-site role based in Celina, OH. This position is responsible for managing inbound and outbound sales calls, responding to customer inquiries, and providing product recommendations tailored to flexible packaging needs. The role involves collaborating with production and logistics teams to ensure timely delivery, tracking order status, and resolving customer issues to support satisfaction and retention. The Inside Sales Representative will also proactively identify new sales opportunities, support custom product requests, and contribute to continuous improvement of sales processes. Some travel is required to visit customers, prospects, and industry contacts. This position has the opportunity to transition into an outside sales role.
Responsibilities
- Manage inbound and outbound sales calls
- Respond to customer inquiries and provide product recommendations for flexible packaging needs
- Prepare quotes and process orders
- Maintain accurate account records
- Follow up on leads to grow the customer base
- Collaborate with production and logistics teams to ensure timely delivery
- Track order status and resolve customer issues
- Proactively identify new sales opportunities
- Support custom product requests
- Contribute to continuous improvement of sales processes
- Conduct phone and email communication, CRM activity, and outbound follow-up
- Engage in company-approved social selling through platforms such as LinkedIn
- Cross-sell, upsell, and generate new business
Requirements
- Associate's or Bachelor's degree in business, communications, marketing, or a related field (preferred)
- Customer service, inside sales, account support, or related experience
- Excellent verbal and written communication and presentation skills
- Comfort with outbound calls, follow-up, and relationship-building
- Ability to learn technical product information
- Experience with CRM systems, Microsoft Office, and LinkedIn/social selling tools
- Professional, team-oriented approach and willingness to grow
- Strong attention to detail and positive attitude
- Desire to grow in a sales-focused career