Inside Sales Representative

Essential Duties/Responsibilities

• Initiates, builds, and maintains customer relationships
• Compiles lists of prospective customers for use as sales leads
• Handles inbound sales lead calls to convert calls into sales
• Makes outbound lead follow up calls to potential and existing customers
• Overcomes technical and business objections of prospective customers
• Determines the mark up for the material
• Responsible for determining where to source customer orders
• Determines whether to use floor-stock or mill production
• Determines customer delivery date
• Investigates and recommends responses to customer complaints
• Determines if and how to respond to non-partner customer orders
• Tracks stock levels
• Captures customer training
• Prepares reports on business transactions
• Manages contract negotiations
• Analyzes customer forecasts and develops stock and release programs
• Works with Outside Sales Representatives to keep account activities and literature up to date

Required Skills/Abilities

• Strong interpersonal and communications skills
• Able to effectively engage stakeholders at all levels of the organization; as well as the ability to negotiate with suppliers
• Ability to analyze complex information and make sound decisions
• Organizational skills and attention to detail are both critical for this position
• Excellent time management skills with a proven ability to meet deadlines and deal effectively with conflicting priorities
• Excellent problem-solving skills and a proactive approach
• Ability to complete job responsibilities with minimal supervision
• Ability to function effectively in a fast-paced and, at times, stressful environment
• Proficient with Microsoft Office