Inside Sales Representative

At TT Electronics, you will meet dedicated people who believe that advanced electronics is the key to a brighter, smarter future. Whether it’s advanced flight controls, smart surgical tools, intelligent vehicle charging or seamless automation everywhere, advancements like this come from the minds of passionate, creative people—working to a common goal, watching out for each other, and caring about making a difference in the lives of people all over the world. Our passion? Simplifying the development of complex electronics… it’s the reason we exist as an organization. Our way of life? Fostering a culture that values individuals as well as community and teamwork.

About the role

This onsite role, located at our Southborough, MA facility, serves as the primary point of communication for existing customers from proposal through product development and full-rate production. You will oversee order processing, manage customer relationships, and collaborate with internal teams to deliver quality products on time and on budget.

Responsibilities

• Act as the customer advocate internally and communicate the voice of the client directly back to key stakeholders within TT Electronics’ divisions and businesses, driving alignment on customer pain points.
• Participate in customer on-site visits to meet company policies and regulations.
• Manage booking and revenue forecasts in line with SIOP and Pipeline reviews.
• Interface with various teams to participate in marketing and sales strategy, pricing policy, and sales forecasts.
• Manage customer inquiries, providing detailed production updates, quoting and negotiating fees, and processing customer orders in compliance with various industry and customer standards.
• Demonstrate strong problem-solving skills by anticipating customer bottlenecks.
• Keep the CRM platform (Salesforce) current by tracking customer interactions, active quotes, and pipeline progress.
• Develop new opportunities outside of Business Development scope of work.
• Collaborate with Business Development, Engineering, Program Management, Quality, Supply Chain, and Manufacturing teams to support addressing customer requests/needs.
• Maintain data integrity, including order entry, promise dates for orders, change activity, quotes, forecasts, and customer scorecards within internal and external systems.
• Communicate progress/status of accounts to internal and external stakeholders.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in a related field (business, finance, etc.) preferred.
• One to three years’ experience in Customer Service or similar roles is strongly preferred.
• Experience with ERP, CRM, and/or order entry systems strongly preferred.
• Excellent verbal and written communication skills are required.
• Computer proficiency—Intermediate level in Microsoft Office.
• Commitment to work with a hands-on approach in a team atmosphere is required.
• This position requires use of information subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR (U.S. Citizen, U.S. Permanent Resident, Political Asylee, or Refugee).

Benefits

• Medical, dental, and vision coverage
• Life and disability insurance
• Paid time off (PTO)
• 401k with company match

Pay

Salary Range: $52,000 - $80,000 with up to 10% bonus annually.