INSIDE SALES REPRESENTATIVE

Primary Job Duties/Responsibilities

• Respond promptly to inbound phone and web inquiries from prospective customers, using HubSpot CRM to track and manage leads.
• Evaluate customer needs and recommend tailored solutions from our service portfolio, including medical waste disposal, document shredding, sharps management, compliance training, and more.
• Prepare accurate and competitive quotes, ensuring pricing and service agreements align with company standards.
• Close sales efficiently while maintaining a high level of customer satisfaction.
• Manage pipeline opportunities in HubSpot CRM and update records in the ERP system to ensure smooth transitions to account management.
• Proactively identify potential small-quantity customers in the medical field through research and targeted outreach.
• Conduct outbound calls and emails to engage decision-makers, introduce services, and generate interest.
• Qualify leads by assessing business needs, service requirements, and timeline expectations.
• Deliver accurate and competitive quotes, ensuring they align with customer needs and advance prospects through the sales cycle.
• Close deals with outbound prospects, ensuring agreements are finalized and accurately documented in HubSpot CRM and the ERP system.
• Build and maintain strong relationships with prospective and existing customers to foster loyalty and trust.
• Follow up with potential customers who have received quotes to address questions, overcome objections, and close deals.
• Collaborate with the customer success team to ensure seamless onboarding and service delivery.
• Maintain an accurate forecast of opportunities and closed deals by monitoring and managing sales pipeline through HubSpot CRM.
• Track closed opportunities in the ERP system and ensure all sales data is up to date and actionable.
• Prepare regular reports on sales activities, results, and progress toward goals.

Qualifications & Skills

• 1–2 years of experience in an inside sales or similar role, including at least one year of teleprocessing or phone-based sales experience, preferably within the medical or B2B services industry.
• Strong proficiency with HubSpot CRM and ERP systems for managing leads, opportunities, and closed deals.
• Exceptional communication and interpersonal skills with the ability to build rapport and trust quickly.
• Demonstrated ability to meet or exceed sales targets and performance metrics.
• Strong problem-solving skills and the ability to assess customer needs to provide tailored solutions.
• Highly organized and detail-oriented with the ability to manage multiple tasks and priorities effectively.
• Self-motivated and results-driven, with a proactive approach to sales and customer engagement.
• Familiarity with the medical waste disposal, compliance, or related industries is a plus.
• Bachelor’s degree in business, marketing, or a related field is preferred but not required.